Project Administrator

4 days ago

Smethwick, United Kingdom Connectment Full time

**Job Title: Project Administrator**

**Location: Smethwick**

**Salary: £25,000**

**Full Time**

**Permanent**

A well established firm in Smethwick are looking for an experienced Service Support Officer to join their team.

**Objective of Role**:
To provide an excellent level of office-based service support to the Technical Managers, in addition provide holiday/sickness cover to other Heavy Industrial team members in England, Scotland, Wales & Ireland.

**Main Duties and Responsibilities**:

- Maintain the monthly forecast files working with the Technical Managers to include product/chargeable revenues and associated costs, hire and Service product sales.
- Work with the planning teams to ensure the chargeable/installation work is scheduled for completion within the month in line with forecast & customer expectations.
- Prepare & submit quotations for chargeable repairs, calibrations, spare parts, 3rd party repairs & Hire, working with price lists, both reactively and on an initiative basis.
- Ensure all invoicing of chargeable/Installation revenues, for all regional and specific customers, is completed to forecast within each month.
- Monitoring of outstanding workloads, highlighting any prominent customer requirements in conjunction with the Technical Manager
- Responsibility for directly purchasing of all sub-contract, plant hire and required parts inclusive of order receipting.
- Provide customer specific feedback/reports such as SLAs and any other reports which are deemed necessary under contractual obligations with those specific customers.
- Produce periodic management reports for the Technical Manager.
- Management and execution of all daily administration activities in line with company procedures
- Submit Method Statements and Risk Assessments to customers’ requirements.
- To observe and comply with all Company policies including, but not limited to, Health and Safety, Ethics Policy, IT User Policy and all policies and appendices within the Contract of Employment
- Comply with the Company’s Expense Policy and submit any expenses on a regular basis.
- Any other duties deemed appropriate within the scope of the role and in line with skills and experience.

To be considered for the role you must;
- Be a positive and enthusiastic team member with a ‘can do’ attitude, who feels equally confident working independently
- Possess enthusiasm to learn, continually improve and use your knowledge to help others
- Be process conscious with confidence to challenge existing practices to improve efficiency
- Have a strong focus on high quality service delivery with a natural desire to meet and exceed expectations
- Have an experienced and demonstrable level of both technical and commercial acumen.
- The ability to network and interact in professional working relationships with people at all levels
- Remains calm and focussed when working in a pressurised environment
- Have a minimum of 5 GCSE’s (or equivalent) at grade C or above including English and Maths
- Have advanced IT skill in all Microsoft office packages i.e. Excel, Access, PowerPoint etc.
- Have 3-5 years prior experience in a similar role and within a Service driven environment

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location

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