Service Advisor

7 days ago

Grimsby, United Kingdom Scania Full time

**Service Advisor**
Rotating Monday - Friday 7.00-16.00 / 09.00-18.00 (Alternative weekends 06.00-14.00)

Due to our continued success as one of the country’s leading suppliers of heavy commercial vehicles we have an exciting opportunity for a Service Advisor who takes pride in providing excellent customer service and has a passion for working with the best.

Based at our **Grimsby** Branch you will be responsible for acting as a single point of contact for the customer, providing relevant, accurate and timely information through each stage of the service process, ensuring customer expectations are met and exceeded. You will also maximise service and parts profitability through the use of professional sales techniques, loading workshop schedule to maximise workshop capacity utilisation. Sell additional products, services and repair works in a professional manner. Maximise customer awareness of all available retailer services.

You will also receive excellent training at our bespoke training centre to develop you to the next level.

**Service Advisor Responsibilities**:

- Work in progress (WIP) control for workshop
- Deal with customer needs face-to-face and over the phone with a professional and friendly approach
- MOT and service scheduling
- Updating customers with vehicle progress
- Clarify for the customer and workshop the basis for repair - Retail | Warranty | Contract.
- Check account detail and level of credit left, obtain authorisation and obtain order numbers from customers
- Inform customer of outstanding campaigns and arrange for work to be completed.
- Take responsibility to ensure customer reception area is maintained to a professional standard at all times.
- Assist with other duties as and when required

**Key requirements for the role**:

- Excellent customer service skills
- Proven organisational skills
- Proven administrative skills
- Excellent interpersonal, verbal & written communication skills
- Ability to work as a part of a team
- Computer literate
- Able to work on own initiative and under pressure
- Good working knowledge of Microsoft systems (Word, Excel, PowerPoint)
- Knowledge of the automotive industry and of the Autoline computer system would be desirable

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile, and provides an industry leading employment package.

Excellent benefits package including Pension Scheme, Complementary Life Insurance, Financial Incentive Schemes, discounts on major retail outlets including groceries. For a full breakdown of benefits; please visit our website and follow the careers link.

At Scania we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.

Scania (Great Britain) Ltd is an equal opportunities employer.

**Strictly No Recruitment Agencies

  • Service Advisor

    1 week ago

    Grimsby, United Kingdom Hartwell Automotive Group Full time

    Are you a successful Service Advisor looking for the next steps in your career with a forward-thinking franchise dealer group? If the answer is YES, Hartwell want to hear from you. Hartwell are a leading retail motor group in the UK and have been trading successfully for more than 100 years. Operating 11 franchised dealerships across 11 locations, the...

  • Service Advisor

    1 week ago

    Grimsby, United Kingdom RINGWAYS MOTOR GROUP Full time

    Across our 16 businesses we have a stable workforce of over 450 people, many of whom have been with us for years. But we’re always on the lookout for good people so even if a specific job isn’t being advertised, the chances are we’ll want to talk to you. Because our recruitment philosophy is that we recruit for attitude and train for skills. Which...

  • Service Advisor

    3 days ago

    Grimsby, United Kingdom Stoneacre Motor Group Full time

    Overview The Vacancy About the role… We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. A fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the highest level...

  • Service Scheduler

    2 weeks ago

    Grimsby, United Kingdom Streamline Search Ltd Full time

    Service Schedular & Advisor required. Our client is one of the UK’s leading in the Commercial Vehicle Industry, specialising in vehicle sales & rental organisation. They operate across the commercial vehicle and Trailer market within the UK and mainlandEurope, offering rental, sales, and maintenance facilities to a wide range of customers. **Service...

  • Service Advisor

    7 days ago

    Grimsby, United Kingdom RG Motorservices Full time

    We have an exciting opportunity for a Service Advisor The hours of work are Monday - Friday, 08:30 - 5.30pm as well as working 1 in 4 Saturdays. You will be experienced in delivering high levels of customer service in a very busy and demanding environment. Role and Responsibilities include: Booking customers in for maintenance and/or repairs Liaising...

  • Service Advisor

    2 weeks ago

    Grimsby, United Kingdom Talent Finder Full time

    **Service Advisor** An exciting position has become available for a full-time Service Advisor based in Grimsby. Hours of Work:Monday - Friday, 8.00am - 6.00pm, you will be entitled to a 30 minute unpaid lunch break and two 15 minute paid tea breaks each day. Plus 1 in 3 Saturdays between 8am - 2pm on a rota basis. It is expected that you will be able to...

  • Senior Service Advisor

    1 week ago

    Grimsby, United Kingdom Marshall Motor Group Full time

    **Senior Service Advisor**: Job description We are currently recruiting for a Senior Service Advisor to join our Marshall BMW/MINI dealership in Grimsby. You will be joining a supportive and very friendly team at Grimsby and will be supporting the Service Advisory team with any queries and escalations. This is a fantastic and exciting opportunity to be part...

  • Service Advisor

    2 weeks ago

    Grimsby, United Kingdom John Roe Grimsby Full time

    **Service Advisor** **The Role** John Roe Group Ltd are recruiting for Service Advisor to join their team based at Grimsby. Are you an enthusiastic, motivated person with great people skills looking for that next stage of your career in Customer Service? Then we’d love to hear from you! Your role is to help coordinate & deliver complete customer...

  • Service Advisor Bmw Grimsby

    1 week ago

    Grimsby, United Kingdom Marshall Motor Group Full time

    **Service Advisor BMW Grimsby**: Job description **Represent a leading Automotive brand whilst working for Automotive Management "Dealer Group of the Year" 2021** **“Marshall Motor Group have recently been named Employer of the Year at the 2021 Motor Trader Awards, the 2nd year in row we’ve been recognised in this way”** **The Company** Marshall Motor...

  • Senior Customer Service Advisor

    1 day ago

    Grimsby, United Kingdom FMG Repair Services Full time

    **Salary: up to £26,000 per annum** **Hours**: 45 per week, 8:00 - 17:30 Monday to Friday, Saturday morning as required This is an exciting opportunity for an experienced Senior Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site. As a Customer Service Advisor you are the face of our...