Customer Service Representative

2 weeks ago


Aberdeen, United Kingdom Realm Fire & Security Ltd Full time

**Customer Service Representative**

**Duties**:

- Assist customers with enquiries, concerns, and complaints in a professional and timely manner
- Process orders accurately and efficiently
- Utilise data entry skills to update customer information in the system
- Upsell products and services to maximize sales opportunities
- Analise customer needs and recommend appropriate solutions
- Communicate effectively
- Maintain a high level of phone etiquette and professionalism at all times
- Handle escalated customer issues with empathy and problem-solving skills

**Skills**:

- Strong data entry skills with attention to detail
- Ability to upsell products and services effectively
- Excellent verbal and written communication skills in Englis
- Ability to analise customer needs and provide appropriate solutions
- Exceptional phone etiquette and customer service skills

We offer competitive pay, Join our team of dedicated professionals who are committed to providing outstanding customer service.

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Aberdeen, AB21 9NP (required)

Ability to Relocate:

- Aberdeen, AB21 9NP: Relocate before starting work (required)

Work Location: In person



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