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Team Member

2 weeks ago

Hope, United Kingdom St Austell Brewery Full time

The Hope & Anchor is a vibrant pub with scenic rooms that offers quality food and drink in one of South Devon’s most cherished coastal destinations.

You’ll be working in Hope Cove - a much-loved fishing village renowned for its golden beaches and breathtaking seascapes. Taking a front-row seat that’s a mere pebble’s throw from the water, the Hope & Anchor is perfectly placed for admiring the view and exploring all the area has to offer.
**About you**:

- Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go.
- Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed.
- You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times.
- Keeping a watchful eye over customer feedback means you are always adapting to maintain high standards and improve where necessary.
- You are an approachable first point of contact for guests seeking assistance and a friendly face.
- You fit straight into a fast-paced, close-knit team.
- Forging a strong relationship with Team Leaders and the Management Team, you take pride in carrying out your work and setting a glowing example to others.
- Peak season can get pretty busy, but you’ll thrive when working under pressure. You are an excellent communicator.
- You ensure everywhere is looking spick and span, and know health and safety regulations like the back of your hand.
**What we will offer you in return**:

- Company benefits discount card, which includes 30% off food & drink in our managed houses and 50% off accommodation.
- 20 days annual leave plus bank holidays
- Pension scheme, contribution-based.
- Fantastic training & career development opportunities.
- Free staff meals

**Additional info**:
INDFOH