Travel Consultant

**Join Our Team as a Travel Consultant at Travel by Hannah**

Travel by Hannah, a multi-award-winning independent travel agency located on Marlborough High Street, Wiltshire.

Are you an experienced travel consultant with a passion for customer service and sales?
Do you thrive in a dynamic, customer-focused environment?

**If so I am looking for you to join our team for a Maternity Cover Travel Consultant for a maternity cover period of 6-9 months starting in January in 2025.**

**About Us**
At Travel by Hannah, we pride ourselves on delivering bespoke travel experiences with a personal touch. We are honoured to be crowned TTG's No.1 Travel Agency in the UK & Ireland for 2024. Our dedication to excellence has earned us numerous accolades and a loyal customer base. We specialise in tailor-made travel, offering everything from river cruises and sports packages to luxury escapes and adventure travel.

**The Role**
As a Travel Consultant, you will play a key role in providing exceptional service to our clients from enquiry to after-sales.
You’ll be responsible for creating bespoke travel itineraries, managing client interactions, and contributing to the team’s sales performance.
This role requires excellent teamwork, strong organisational skills, comprehensive destination knowledge, and a dedication to outstanding customer service.

**Key Responsibilities**
- Assisting clients with their travel needs and providing expert advice.
- Creating bespoke travel itineraries and competitive quotes.
- Converting sales enquiries and supporting the team in meeting conversion targets.
- Managing daily administrative tasks to ensure efficient operations.
- Handling phone, in-person, and online enquiries.
- Attending training sessions and industry events to enhance product knowledge.
- Resolving customer issues to ensure a high level of satisfaction.
- Maintaining and building client relationships through focused account management.
- Aiding and undertaking ongoing professional development individually and of the team.
- General maintenance of a safe, welcoming, clean and tidy workplace.
- Ensuring compliance with GDPR and ABTA regulations.

**Requirements**:

- Proven experience in the travel industry.
- A genuine passion and knowledge of worldwide travel.
- Demonstrated sales ability and experience in a customer-facing role.
- Exceptional customer service skills.
- Excellent attention to detail and creative problem-solving abilities.
- Strong travel and geographical knowledge.
- Ability to work well under pressure in a team-oriented environment.
- Knowledge of tailor-made itineraries and the luxury travel market is beneficial.
- Proficiency in online booking systems, Office 365 and general IT skills.
- Excellent written and spoken English.

**Benefits**
- Competitive salary reflective of experience.
- Flexibility to be discussed in hours (within hours required)
- Incentivised sales targets and promotions.
- Opportunities for FAM/educational trips.
- Employee discount and subsidised travel.
- Invitations to exclusive travel industry events.
- Opportunity to build and enhance your career.

**Work Schedule**
- Ideally Full Time (37.5-42 hours a week) for at least 3 months - Options for Part Time (30+ Hours) could be considered during shop opening hours following a full time period ending at the start of April.
- FT equivalent is 5 full days including most Saturdays.
- No Sundays or bank holidays.
- Some flexibility required on occasion.
- Fixed Term Contract.
- Pay will be salaried pro rata and offered reflective of experience plus potential opportunity to earn bonus'

**Join Us**
At Travel by Hannah, you'll be part of a supportive, driven team dedicated to providing the best travel experiences for our clients. If you’re ready to bring your expertise, passion for travel, and exceptional customer service skills to our boutique agency, we’d love to hear from you.

**Job Types**: Full-time, Fixed term contract
Contract length: 6-9 months

Pay: £23,000.00-£27,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free or subsidised travel
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Experience**:

- Travel Consultant: 1 year (preferred)

Work Location: In person

Application deadline: 28/10/2024
Reference ID: matcov