Customer Services Hybrid

**Role Details**
- 35 hours per week (shift-based, including early starts, late finishes, weekends,)
- Shift times: Weekdays (05:00 - 13:45, 06:00 - 14:45, 13:30 - 22:15), Saturday (05:00 - 13:45, 07:00 - 15:45, 13:30 - 22:15), Sunday (07:00 - 15:00, 14:15 - 22:15).
- Full training provided and uniform provided, to ensure that you embrace our values and brand as a business.
- Salary rate is £23659 and will incrementally increase after set periods in the role. Will increase to £24598, £25600 and finally £28461 after 24+ months

**Kickstart Your Career with Greater Anglia**

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

**Join Our Team as a Customer Service Hybrid (Ticket Office & Dispatch) at Diss Station.**

**The Role**

As a Customer Service Hybrid a at Greater Anglia, you will serve as the friendly face of our organization, playing a vital role in ensuring a positive travel experience for our passengers. This role will mostly cover ticket office and train dispatch.

Duties may include:

- Provide effective customer service by meeting and greeting customers, selling tickets, and answering inquiries with a friendly and approachable demeanor.
- Assist customers in using ticket machines and educate them on new ticketing technologies such as smart cards and mobile apps.
- Oversee day-to-day platform operations, ensuring smooth travel for all customers, including supporting mobility-impaired individuals.
- Offer support during disruptions by assisting customers and maintaining effective communication with Drivers and Conductors.
- Ensure compliance with safety regulations by reporting faults and hazards, maintaining a clean and tidy station, and occasionally working alone.
- Have a friendly, approachable demeanor with the ability to communicate effectively
- Are calm under pressure, able to think on their feet, and able to handle various situations
- Possess a “can-do” attitude and enjoy working as part of a team
- Take pride in providing top-notch customer service and passionate in ensuring customer safety
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
- Have familiarity using new technology such as smartphones to assist customers.

**What’s in it for you?**
- **Travel Discounts**: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too
- **International Adventures**: After 12 months, unlock discounted international travel for you and your family.
- **Exclusive Discounts**: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- **Vouchers for Loved Ones**: Get 12 annual discount vouchers for family and friends to enjoy.
- **Wellbeing Support**: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- **Pension Perks**:Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- **Family-Friendly Policies**: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- **Save While You Spend**: Cycle to work and tech purchase schemes once you pass probation.

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

**Join Us and Experience**:

- **Inclusivity & Respect**: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
- **Community & Teamwork**: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
- **Pride & Progress**: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.
- Ready to Bring Your G A Game?