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Customer Success Executive

2 weeks ago

Belfast, United Kingdom Whytematter Full time

Working in one of the key business teams, the role provides the opportunity to take ownership of existing accounts, onboard new partners/customers and develop successful, long-term partnerships. You will contribute directly to the success of the company and your accounts through identifying and negotiating new business with existing customers and successful onboarding and management of new accounts.

The role provides significant opportunity to build on current customer relationships to grow existing accounts and great career progression opportunities to take on larger accounts and more responsibility.

In this role you will:

- Manage multiple customer accounts, meeting with account contacts to maintain effective working relationships and identify potential new sales opportunities and solutions for existing customers.
- Effectively negotiate commercial and contractual terms for new and add on product lines and ongoing accounts.
- Liaise and attend customer meetings, conferences and exhibitions which could involve some travel primarily within the UK to aid business and organisational development.
- Share knowledge with colleagues and where appropriate assist junior employees.
- Develop a good understanding of the market and customers to anticipate future needs, identify and drive opportunities for growth, based on your knowledge of the company product lines.
- Provide product support for customer accounts, liaising with other teams to resolve issues in a timely manner.
- Onboard new customers, liaising with other teams to ensure a smooth process.
- Monitor and report on business activities and provide accurate and timely reports to customers and the customer success manager.
- Collaborate with other teams, including engineering and product management to deliver new opportunities and ensure alignment with customer expectations on roll out of new customer products or updates.

**Personal Specification**:

- Determined and eager to embrace new experiences and responsibilities.
- Confident and empathetic communicator able to understand other’s points of view.
- Thrive on customer interaction and comfortable dealing with senior company executives.
- Natural planner with an organised mindset and approach to work.

**Academics**:

- Degree in a business or IT field, ideally with a 2:1 or equivalent or relevant experience in this sector.
- 3 grades ‘B’s or above at A-Level are desirable although not essential.

**Essential Criteria**:

- Minimum of 3 years’ experience in a customer facing, account management role, ideally from a technology, consulting or insurance/financial/utilities product background.
- Experience of managing and maximising the profitability of multiple B2B relationships.
- Experience of working in a target driven environment.
- Excellent analytical and data interpretation skills.
- Excellent skills in MS Office (particularly Excel).
- Proven ability to self-educate.
- Superb written and verbal communication skills. Able to communicate confidently face to face and virtually.

**Desirable**:

- Experience in an IT, e-commerce, fintech or financial services environment.
- An appreciation of web/software development.
- Experience of CRM and Google Analytics would be beneficial.

This company offers a competitive salary and comprehensive benefits package, including:

- Bonus.
- Private medical insurance.
- Life assurance.
- Pension and opportunity for annual pension review.
- Health cashback plan.
- Hybrid working arrangements.
- Annual travel card loan.
- Additional service-related holidays.
- Option to buy additional holidays.
- Cycle to work scheme.
- Full access to online learning system.
- Wide-ranging discount reward schemes.

If you are interested in this role, simply click the APPLY button or alternatively, phone KIRSTY on 07715582743