Pi Support Assistant

6 days ago

Ipswich, United Kingdom Ashtons Legal Full time

**Our Personal Injury Team**

Injuries can have catastrophic effects on people's lives. They can affect a person's ability to work and potentially leave the person in need of specialist and continuing medical treatment, care and rehabilitation to assist with day to day living and recovery. Our personal injury lawyers work with our clients’ pursuit of compensation. Our team guide our clients through the process as quickly and smoothly as possible, making sure they are up-to-date every step of the way.

**The Role**

Our Personal Injury Support Assistants provide admin support to our Personal Injury team on a day to day basis. Whilst the duties listed below are not exhaustive, we hope this gives you an idea of some of the tasks you will support the team with:
**Admin Support**
- Assisting with post and communications
- Co-ordinating photocopying and filing for the team in conjunction with Central Office Services
- Preparation of forms and paperwork necessary for the conduct of client files, to include file closing and opening
- Day-to-day support to our fee earners

**File work**
- Working closely with the PI team to input all data received from claimants and submit claims on behalf of the fee earners
- Sending instructions to medical agencies for treatment and/or appointments
- Requesting medical records
- Collecting ID documents from clients and liaising with our Central File Opening team to ensure all client files are opened
- Dealing with requests for information; checking archived files for payments etc
- Updating clients regularly on behalf of the team
- Calls to/from clients, third parties and medical agencies

**Other duties**
- Maintain each client file in accordance with the requirements of the firm’s ISO standard, benchmarks and the SRA
- Attend any relevant meetings
- Run monthly reporting and distribute to appropriate external recipients
- Carry out any reasonable duties as may be directed by the Partners/Management/Team Members of the firm

**Knowledge, Skills and Experience**

We would like you to have the following:

- some office based experience in an administrative role
- a good telephone manner
- great interpersonal skills
- the ability to prioritise workload
- a flexible approach to your work
- the ability to remain calm under pressure
- excellent client service
- knowledge of how to use office equipment
- capable of maintaining client confidentiality at all times

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