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Customer Account Director
2 weeks ago
An exciting opportunity for a Customer Account Director to lead and grow a Key Account, taking responsibility for it commercially and ensuring delivery of quality work that meets the client's needs and addresses their business problems.
OPPORTUNITY HIGHTLIGHTS
- Competitive Salary
- Hybrid working options
THE CUSTOMER ACCOUNT DIRECTOR
The Customer Account Director will have line management responsibility for 2 Account Managers and will be responsible for the commercial performance of the client, management of all commercial negotiations for existing or new services and regular reviewof the cost-of-service delivery. Other key responsibilities will include:
- Identifying opportunities to drive efficiency and improve the profitability of the service.
- Quoting, agreeing, and managing service delivery of new projects as agreed with the Client.
- Build a client partnership mentality, always seeking to consolidate connections between the client's business needs
- Proactively look to deepen client relationships wherever possible
- networking, relationship building - professional relationships
- Delivery of the service to the Client
- Manage the day to day running of all aspects of the service to ensure the client needs are met
- Take reasonable steps to ensure the process is followed by the Client and its suppliers.
- Weekly update meetings with the Client to discuss the status of service delivery across the business, raising concerns regarding volumes, category issues and any delays
THE IDEAL CANDIDATE
- Ideally the Account Director will have knowledge of the food technical and regulatory processes and ideally experience of working for a supplier to a major retailer.
- Understanding of the product development processes is an advantage.
- The Account Director must be experienced in dealing with clients and communicating effectively across all levels of the organisation. They will have excellent diplomacy and negotiation skills.
- Project Management
- Product Launch Experience (ideally in food)
- Experience working directly with the Major Retailers
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