Dhs Customer Service Supervisor

**#BelongWithUs**:
Come and join us as a Customer Service Supervisor and help us to exceed customer expectations and share our success in a committed and friendly environment

**The role**:
As a Customer Service Supervisor, you’ll be committed to delivering an outstanding level of service. You will be responsible for supervising a team, who will be required to provide the best front line service for our customers, ensuring we deliver the full promise of our service. The Customer Service Supervisor will be able to communicate at all levels and provide a first class service to our customers. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way

**Key Responsibilities**:

- Responsible for supporting the Team Leader and team colleagues to deliver the full benefits of our Spares proposition, whilst promoting a culture of customer excellence throughout the team and the customer base.
- Building and developing strong people skills, developing a team of colleagues that can support the service offering, providing constructive feedback, coaching and guidance to all colleagues under your remit and in the wider customer hub as necessary. Recognise and act on training needs with the team as required.
- Any system related queries and be confident in articulating those to your line manager and/or wider Spares team, in order to secure a managed timely response - feedback and own all service issues to ensure full resolution.
- Supporting the delivery and business as usual activities by monitoring and reviewing the data, offering continuous improvement suggestions to help improve the internal and external processes and procedures the team are responsible for and that of the wider spares business
- Supporting the Spares Senior Leadership Team in delivering the proposition professionally and expediently to the customer base, meeting and exceeding all deadlines and agreed KPI’s.

**You**:
You’ll be self motivated and a real team player, ideally with some experience in a busy contact centre and have the ability to demonstrate strong communication skills. You’ll thrive in a team environment, supporting the wider team while setting and maintaining high standards of work. You’ll have excellent organisational skills, the ability to work on your own and you’ll love providing the best customer service. Basic excel skill is desirable, (although enthusiasm and a can-do attitude is just as important) further training will be given if needed.

**Required skills and competencies**:

- Able to supervise and motivate a high performing team
- Proficient in IT skills in order to learn our computer systems and processes
- Enjoy working in a fast paced environment
- Have a positive, can do attitude, and enjoy working as part of a team
- Be able to solve problems

**Us**:
From boilers to bathroom suites, tubing to towel rails and everything in between, we have all the products our customers need to complete the job. And we have all you need to build a successful career

DHS is dedicated to the provision of heating and other spare parts to both business and consumer. Operating through our website, helpful call centre, and a single trade counter at our Leyland based warehouse, DHS have over 20,000 different spare part products ready to be delivered the very next day.

We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

**Benefits Package and Cultural Environment**:

- Bonus
- Discounts, savings and cash back at numerous retailers
- Savings on driving lessons, phone bills, gym memberships as well as further benefits
- Life assurance
- Extended family policy including maternity, paternity, additional annual leave and more
- Mental Health First Aiders and Employee Assistance Programme, we look out for each other
- Complete induction and a company that lets you grow and encourages development
- Financial education and loans
- Flexible working options
- A business striving to create an environment of inclusion so everyone can be their true self
- And more

**#BelongWithUs**: