Receptionist / Administrator

The Role: What you will do?
Are you ready to embark on an incredible career opportunity with Vita Health Group? Are you looking to take the next step and develop your skills? Would you like to have the opportunity to grow and develop your skillset within a friendly, established team? If so, this role is perfect for you

**A bit about us**

Hello We are Vita Health Group and have a great opportunity for a Receptionist / Administrator to join our service. We have recently been recognised as being one of the UK’s best health care companies to work for, and we want you to become part of that As a people-centred company, we are keen to develop individuals careers where their interests apply. So, if you’re looking to enhance your skill sets, progress your career or focus on your personal growth, please read on.

**What you will do in the role**

As an Administrator you will be the face and voice of The Abbey Clinic, part of the Vita Health Group. We are a multi-disciplinary healthcare clinic located on the beautiful Bisham Abbey grounds. You will work closely with a team of Physiotherapists, Osteopaths, Podiatrists, Rehab and Massage therapists on site.

Acting as an extension of the firm’s brand and core values, the purpose of this role is to welcome patients to the clinic and support them through their treatment. Whilst undertaking all administrative tasks required to ensure the smooth running of the clinic.

You will be responsible for taking inbound calls from patient’s & clients and ensuring these are answered within appropriate timeframes. You will also be managing and processing new referrals and sending reports to Third Party referrers within strict time frames.

This role requires a clear concise communicator, with the ability to use initiative to multitask and change priorities as required.

**Key Responsibilities**
- Manage your own activities and ensure that these are completed in a timely manner and within target.
- Work effectively within the Private Administration team to ensure team targets and KPI’s are achieved.
- Identify and escalate any issues.
- Work closely with our Clinicians to resolve patient queries.
- Answer incoming telephone calls in a professional and timely manner and within KPIs.
- Accurately process referrals and contact
- Keep Third Party portals accurately updated with case information.
- Manage Administration Activities list, respond to actions appropriately and in a timely manner.
- Welcome all visitors to the clinic in a polite and courteous manner and ensure that patients are appropriately briefed to prepare them for their appointment.
- Manage and maintain our private appointment diaries, ensuring future appointments are booked correctly.
- Liaise with patients regarding the payment of their treatment including processing card/electronic payments.
- Update patient information and ensure adequate notes are added to patients’ records as required.
- Ensure that the reception, waiting area and office space is always kept tidy and presentable.
- Complete ad hoc reception tasks such as banking, printing of forms, scanning and post.
- Communication with clinical staff where a patient is going to be late or needs to reschedule their appointment.
- Keeping patients updated when clinical staff are running late and re-arranging appointments due to short notice cancellation of the clinic.

**Don't miss out **on this amazing chance to join Vita Health Group and embark on a fulfilling role filled with growth and the opportunity to improve people’s day to day lives. If you have these skills and attributes and would like to join us, we’d love to hear from **you**

**Skills and experience**:
Essential:

- Professional telephone manner with excellent customer service skills.
- Experience dealing with the public face to face.
- Good IT literacy is essential.
- Ability to work within a team and put the customer’s needs first.
- Excellent written and spoken communication skills.
- Strong administration skills with exceptional attention to detail.
- Ability to use own initiative and adapt to changing priorities.

Desirable:

- Experience of processing card/electronic and cash transactions.
- Previous administration experience.
- Previous experience working at a Physiotherapy practice or in a medical environment.
- Able to work 1-2 Saturdays per month

**Why Vita Health Group?**:
Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS, are engaged by insurers and some of the UK’s largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.

To achieve our mission of **Making People Better**, we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally as