Guest Service Assistant

5 days ago

Leicester, United Kingdom Holiday Inn Leicester Full time

Valor Hospitality is a trusted, multiple award-winning, and full-service, international hospitality company operating in the US, UK, Europe, Africa, Asia, and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognized by owners, investors, and developers as an innovative and trusted partner to drive revenue and increase profits.

Here in the UK, we operate 34 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, and AC by Marriott Hotels, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.

Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.

It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.

Our culture runs on passion, enthusiasm, and fun — we love what we do
We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.

BENEFITS PACKAGE
- Award-winning employer
- Competitive Salary
- Team member benefit program
- 50% F&B Discount at any UK Valor hotel
- Many team member celebration events throughout the year
- Incremental holiday allowance based on service
- Healthcare options

**YOU**
You’ll never falter on striving for exceptional quality and standards. You’ll understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel.

You’ll be methodical and have high expectations of yourself and others. You’ll demonstrate your passion by taking pride in your work, delivering on your promises, and doing the simple things brilliantly.
**THE ROLE**
As ‘Guest Services Assistant’ you’ll be on the front line, delivering on our mission

You’ll be delivering attentive customer-focused service, understand brand standards and enjoy working as part of a successful team.
**WHAT’S IN A DAY’S WORK?**
- Top quality customer service
- Working as part of a great team
- First point of contact for our guests
- Checking guests in and out, processing payments
- Good knowledge of the hotel facilities and services we offer
- Ensure the bar, restaurant, and meeting rooms are set up, checked, and are to company and brand standards
- Work flexibly across the department as the team requires
- Ensure all hotel services are provided in line with guest requirements.
- Assist the handling and resolving of guest problems or complaints, recording it on to a service recovery form.

**HOTEL DESCRIPTION**

Valor Hospitality Europe has established itself as a respected, successful, and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

**Job Types**: Full-time, Part-time

**Salary**: £9.57 per hour

Day range:

- Monday to Friday
- Weekend availability

**Experience**:

- catering: 1 year (preferred)

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