Temporary Accounts Executive

Temporary Accounts Executive

Job Details

**Sector**:
Admin & Secretarial

**Location**:
Banbury, Oxfordshire

**Type**:
Permanent

**Salary**:
£12 to £13

**Reference**:
273504

**Please Note: this is a temporary role, with the expected duration being 3 weeks. Due to the nature of the role, you would need to be able to drive and have your vehicle.**
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**Main Responsibility**
- Build strong relationships with the key personnel who regularly utilise our service and on an ad hoc basis, attend any review meetings with clients to support your Strategic Account Manager (SAM).
- Should have key customer KPI management and adherence.
- Escalate where there is a risk of service failure or high dissatisfaction levels to SAM and ensure a preventative measure/solution is proposed post-investigation.
- Support SAM with the management of the customer tracker for performance review meetings.
- Ensure any complaints are uploaded into AssetSmart using the CRM function and ensure they are closed as per the service level agreement.
- Any ad hoc exceptional requests where a quotation at the point of request is raised, ensure your SAM has signed to approve in advance of submission.
- Deal with any vehicle delays and other issues notified by Dispatch, liaise with the customer to advise of the issue and any action being taken.
- Input new bookings for clients and make amendments to the system for existing bookings.
- Review client-entered bookings to check they are workable; intervening and offering alternatives where the booking is not workable.
- Review customer complaints to ascertain the issues and what happened, providing a full breakdown and solution where appropriate.
- Input new vehicles promptly, so that vehicle is ready to be used as soon as it is delivered.
- Running daily reports for both internal and external use, including checking booking requirements.
- Run daily de-fleet reports and communicate to client cars that are due to be de-fleeted in the forthcoming period and will be returned to the client.
- Arranging for clients / Sales team to come and collect vehicles (paperwork and moving vehicle).
- Dealing with the field-based teams for our Clients in arranging rolling programs with customers.
- Managing several client inboxes.
- Fleet management under the instructions of the Strategic Account Manager.
- Answering telephone calls for other brands where required and during busy periods.
- Dealing with daily issues with vehicle deliveries and damages.
- Dealing with PCN and speeding fines that the head office receives (N.I.P management).
- Various administrative tasks, as required to cover any absence or high workload.

**Key Skill**
- Previous experience in the automotive or logistics sector.
- Strong administration skills.
- Previous experience in an administrative role.
- Good standard of PC literacy.
- Excellent communication skills, both written and oral, to all levels, both internally and externally.
- Excellent customer service skills.
- Strong administration skills.
- Ability to work effectively under pressure and tight deadlines.
- Logical and methodical approach to tasks.
- Excellent attention to detail.
- Has a professional attitude, building and maintaining strong relationships with internal departments and external customers.
- An effective and supportive team player, who enjoys working in a group environment.
- Highly self-motivated and able to work unsupervised to achieve high standards on a daily basis.
- Proactive, positive and has a flexible attitude to work.
- Willingness to work alone or as part of the team, and travel to other sites if required.