Account Handler

**Company Description**

Come and be part of a great team with a great culture, great colleague engagement and great opportunities, who live their company values every day. It really is a great place to work.

Great Bear is an award-winning 3rd Party UK business of Ambient products, providing nationwide dedicated and shared user warehousing and distribution solutions.

We are now recruiting for a Account Handler on a 12 months FTC contract at our Hoddesdon depot.

Shift: Monday to Friday - days
The role holder will be responsible for but not limited to the following:

- Resolving various customer service queries and requests
- Creating Daily/Weekly/Monthly Service reports
- Creating Daily/Weekly/Monthly Export reports on compliance
- Chasing orders and resolving delivery issues.
- Checking Daily Order Audits
- Planning Parcel Traffic Orders and Communications
- Planning Export Order collections - Haulier Quotes and Confirmations
- Export Order Operational & Bond Interfaces & Communications - Pick & Pack
- Maintaining Export Control Tools
- Managing Special Delivery Orders and cost control
- Export Suspended Well Compliance
- Using the Customer Web Based Order Confirmation Systems Compliance
- Exceeding agreed KPIs
- Liaising with personnel across different levels (Shift Managers, Transport Coordinators, Customer Service & Client Support Colleagues)
- Proactively looking for conscientious improvements
- Dealing with day to day operational issues
- Other duties as reasonably required

**Qualifications**
- Attention to detail/ accuracy
- Good geographical knowledge
- Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook
- Ability to work without direct supervision
- Adaptable approach to work/ training/ working hours
- Conscientious and reliable with adaptable attitude
- Excellent communication skills in order to deliver accurate information
- Able to work efficiently and accurately under pressure
- Effectively prioritise work load in order to meet set deadlines
- Able to work on own or as part of a team
- Proactive decision maker

**Additional Information**

In return we offer:

- Competitive salary
- Pension scheme
- Life Assurance
- Great facilities
- Company benefits
- Hospital, dental and optical health plans
- Training and development with career opportunities