Online Trading Assistant

**Title: Online Trading Assistant**

**Accountable to**:Ecommerce Trading Manager

**Responsible for**:Volunteers

**Location**: Walsall

**Contract Type**: Permanent

**Working Hours**: Various

**Benefits**:25 days holiday plus bank holidays (pro rata), Pension

Scheme, Flexible working arrangements, Birthday leave after 2 years’ service, Paid mileage for travel to locations other than base location.

**Main purposes of the job**:
To assist in the execution of the Life online trading strategy to meet ambitious income and profit targets and optimise supporter experience.

Assist in all aspects of the commercial product lifecycle, driving improvements through analysis, planning and execution

To assist in the growth of future ecommerce opportunities

To assist in recruitment of volunteers for Ecommerce operations through social media, communications and marketing

**Key achievement areas**:

- To achieve e-commerce income targets by assisting the Ecommerce Trading

Manager in the day to day running, optimisation and advancement of the ecommerce website and operations; including merchandising, product selection, site content, supply chain, warehousing, fulfilment, customer service.
- Assist in the management of the Life eBay and Amazon accounts to ensure the site is fully functional, updated and delivers optimised and engaging supporter journeys that ultimately drives conversion and income.
- Be an advocate for online and champion ecommerce within the department, ensuring

Shop Managers and Assistant Shop Managers are trained to identify saleable items for eBay
- Analyse performance and take appropriate action to ensure the delivery of income targets, ensuring business decisions are made with the relevant information
- Work with third party technical support to drive new technical initiatives and enhancements.
- To deputise for the Ecommerce Trading Manager as and when required.
- To recruit and train volunteers to assist with all aspects of online trading.
- To liaise with all retail stores to give support gaining eBay and Amazon stock

**Delivery and service**:
1) To ensure a high standard of customer service at all times for online trading services
2) To maintain top seller ratings on all online platforms e.g. eBay
3) Ensure that all sold goods are packaged and posted within set target time
4) Ensure that all sold goods are packaged efficiently to enable minimum loss and breakages
5) Ensure all orders are confirmed and customers communicated with effectively
6) Select, research, photograph, and value all goods to generate highest possible income
7) Describe and display products in an accurate and professional manner and in accordance with the brand guidelines

**Service improvement**:
1) Track listing impressions and click through rates to identify and suggest positive practices/ areas for improvement
2) Assist in the Contribution to forward planning and online sales development
3) Assist in the monitoring to market conditions tailoring stock mix to opportunities and competitor activity
4) Support the Ecommerce Trading Manager in business opportunities to increase income e.g. Depop, Shpock, Vinted.

**Communication & Team Management**:
1) Contribute to the development of online procedures and systems to give clear operating guidelines to staff
2) Build ongoing relationship with other Retail Managers to co-ordinate the requirement for stock supplies
3) Lead, develop and manage a team including volunteers, carry out regular one to ones and annual appraisals
4) Participate in staff and volunteer recruitment, induction, and personal training programmes
5) Attend regular Managers Meetings with the Ecommerce Trading Manager

**Personal responsibilities**:

- The post holder must assume responsibility for their own professional and personal development (supported by Life where appropriate) to ensure their continuing competence to deliver Life’s requirements.
- A key component of development is being fully aware of regulatory and legal requirements impacting on operational services and ensuring that all staff within those services are aware of and deliver their individual responsibilities

**Safeguarding Children & Adults at Risk of Harm**:

- Safeguarding is everyone’s responsibility, and all employees are required to act in such a way that at all times safeguards the health and wellbeing of children and adults at harm of risk.
- Familiarisation with, and adherence to, the appropriate organisational Safeguarding policies and any associated guidance is an essential requirement of all employees as is participation in related mandatory/statutory training.
- All employees must ensure that they understand and act in accordance with this clause. If you do not understand exactly how this clause relates to you personally, then you must seek clarification from your immediate line manager as a matter of urgency.
- Equally, all managers have a responsibility to ensure that their team members understand their individu