IT Apprenticeship

**Are you looking for an Apprenticeship in the IT sector?**

**Can you commute to Bolton, BL1?**

Our client is seeking an IT apprentice to add to their team

**Job Duties**

Roles and responsibilities will include:

- Provide 1st Line IT Support.
- Monitor Network & Server Infrastructure.
- Provide remote and on-site IT Support where required.
- Respond to system failures in a timely manner.
- Create and maintain procedures for new and existing processes.
- Troubleshooting customer technical faults and driving fault resolution
- Client service management and relationship building.

**What is the expected career progression after this apprenticeship?**

The role offers long term security and the opportunity to progress into a permanent position.

**Apprenticeship**

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

- Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal, and professional standards
- Support the information systems needs for your business

**Key Skills Required**
- Some on-site maintenance is required so a full driving licence would be beneficial
- A good understanding of Microsoft Windows operating systems
- Experience with various brands of routers and networking equipment
- Experience of working with, and troubleshooting, wired and wireless networks with a good understanding of TCP/IP
- Excellent communication skills, verbal and written, including a confident and polite manner when talking to customers
- Good organisational and troubleshooting skills, including time management, and the ability to multi-task and prioritise your own workload
- Highly disciplined and a self-starter
- Goal orientated with a high level of enthusiasm
- You will have fantastic communication skills to be able to reach the decision maker and quickly grasp ideas and concepts
- Thrive in a high-pressure environment, meeting daily, weekly and monthly targets
- Be resilient, dedicated and confident enough to call business customers and build relationships
- Adapt to using a range of tools and technologies
- Be able to take on board feedback and coaching, in order to develop your skills

**Job Types**: Full-time, Apprenticeship

Pay: From £6.40 per hour

Expected hours: 37.5 per week

Schedule:

- Day shift

Application question(s):

- How long is your commute to Bolton, BL1?

**Experience**:

- IT: 1 year (preferred)

Licence/Certification:

- UK Driving Licence & Access to a car (preferred)

Work Location: In person