Library Customer Support Assistant

**Details**:
**Reference number**:

- 308946**Salary**:

- £20,281 - £21,700-
- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer- 1A**Contract type**:

- Permanent**Business area**:

- COP - Knowledge and Innovation**Type of role**:

- Administration / Corporate Support
- Library**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Ryton-on-Dunsmore, CV8 3EN. Homeworking is not available for this role.About the job

**Job summary**:
This post is open to applicants who can meet the College’s nationality, UK residency and vetting requirements.

**About us**:
We’re the professional body for the police service in England and Wales. We work with everyone in policing to set standards, to share knowledge and good practice and to support the development of police officers and staff. Our mission is to drive a consistent approach across policing where the public and the service expect it, to boost professionalism and to improve leadership at every level.

Although we're a small organisation, our work has a big reach. We are uniquely placed to work both with national policing organisations and local forces to support frontline officers, staff and volunteers in their day-to-day roles.

We offer a supportive and inclusive environment for people to thrive. Our extensive flexible-working policy, employee wellbeing support, family friendly policies, employers network for equality and inclusion (ENEI) membership and status as a disability confident employer means everyone can bring their whole self to work.

**Job description**:
Work on a small team and provide professional, efficient and customer-focused support to users of the National Police Library.

**Person specification**:
Some of your responsibilities will include:

- Staff the library’s enquiry and issue desk on a rota basis, opening and closing the library and assisting users to provide a quality customer-focused service.
- Shelve library stock and material; refresh displays regularly; repair minor damage and record missing stock; and dispose of redundant material safely in accordance with library procedures to maintain a well-ordered and presented library.
- Provide a full administrative service

To be successful in this role you’ll need:

- Demonstrable experience of providing a customer-focused service
- Experience of communicating in a professional manner with diverse groups of people
- Digital literacy and experienced with using IT systems, including Microsoft Office

Please see the attached job description which contains full details of the role.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Managing a Quality Service
- Working Together

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Digital literacy and experienced with using IT systems, including Microsoft Office
- Ability to prioritise own work to ensure deadlines are met

**Benefits**:

- Alongside your salary of £20,281, College of Policing contributes £5,475 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.The College is a great place to work. We're passionate about our people and offer a wide range of benefits, including (but not limited to):

- Defined benefit pension scheme with an average employer contribution of 27%
- Up to 30 days holiday (this is in addition to 8 public holidays and 2.5 privilege days)
- Continued professional development and structured career paths
- Enhanced maternity, paternity and adoption leave
- Flexi-time (for certain grades)
- A range of flexible working arrangements
- Benenden Healthcare
- National Dental Plan
- Discounts for on-line shopping
- Free employee support line
- Interest free season ticket loans
- Rewards and recognition scheme

We also have a number of thriving staff networks that provide the opportunity for advice, support and to drive change. A place to get your voice heard, share experiences and challenge our working practices to ensure equality of opportunity for all.

For more information about our benefits and staff networks, visit What we offer as an employer, College of Policing

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.Vacancy reference:K&I6464

For further information visit our ‘Work for us’ page.

The College is committed to support the Greening Government Commitment and reducing our Environmental impact. We have a dynamic Environmental Management Plan in place which encompasses various objectives, including our pledge to reduce business travel. To support our green agenda we have, in phase one, installed Electric V