Housekeeper

**Belfast Hotel Group Ltd.**

Belfast easyHotel opened as guest accommodation in August 2018. It offers visitor’s super-budget accommodation in the city centre and is part of the growing easyHotel chain and the easy family of brands.

We are recruiting for 2 positions.
**Housekeeper**

**Job Overview**

Start date; As soon as practical.
Position 1 - Working Hours; 16 hrs/week within 2 days/week

Position 2 - 30 hrs/week within 5 days/week

Monday to Sunday 9am - 5pm
Salary; £12.30/hr
Probation Period; 2 months

Our Housekeepers are fully responsible for the effective and efficient cleaning of all the guest rooms and other parts of the property.
You will enjoy working in a team and be comfortable providing an efficient and friendly service for all guests and visitors. Every member of the team is expected to ensure that the hotel guests’ comfort, safety, satisfaction, and wellbeing is catered for in a friendly, helpful, and personalised manner.
- **You will have a passion to deliver excellent cleaning quality standards combined with the ability to carry responsibility working independently and within a team.**_

**Duties & Responsibilities**
The Housekeeper is responsible for maintaining an excellent standard of cleanliness, observing all guidelines provided.

**Key Areas of Activity**

**Guest Room Cleaning**
The room should look and smell clean with no evidence of previous guests. Linen must be checked for stains and holes. All surfaces should be spotless.

**Public & Staff Areas**
Public areas to be cleaned according to the weekly schedule

Housekeeper
- role description - 20th September 2023 Page 1 of 3

**Housekeeping**
1) Assist the Housekeeping Manager with organising the housekeeping supplies and inventory.
2) Uphold the highest standards of cleanliness, safety, and conduct.
3) Ensure the proper maintenance of all equipment; Inform the Housekeeping

Manager of any damaged or missing equipment.
4) Report any maintenance problems observed either in bedrooms or around easyHotel immediately to the Reception, making sure that all the bedrooms are in fully working order before being marked as available.

5) Wear the correct uniform and name badges whilst on duty.

**Linen Services & Supplies**

6) Assist the Housekeeping Manager with all linen orders and the collection & delivery from the Linen Supplier.

7) Liaise with all the colleagues to ensure the smooth operation of easyHotel

**Safety & Security**

8) Ensure a welcoming, safe, and secure environment for our guests, team members and partners in compliance with our procedures and legislative requirements.

9) Champion COSH for the department, including safe use and PPE for the team
10) Understand and assist with the evacuation of the property in the event of a fire or emergency
11) Observe all Health and Safety and Fire Regulations
12) Take responsibility for the security of all public & non-public areas.
13) Ensure all guest cash and valuables is safe and secure

**Hospitality**

14) Handle all guest and other interactions with intelligence, courtesy, and good humour

15) Greet and welcome guests using eye contact and a friendly tone and manner
16) Ensure all customer comments are recorded and reported to Reception
17) Demonstrate easy brand ownership by maintaining all brand standards.
18) Think of the “guest journey” and what you would hope to see when you arrive in a room.
19) Collaborate with the entire team to establish and implement services and programmes that meet or exceed guest expectations.
20) Review customer feedback with colleagues and contribute to improvement action plans.
21) Ensure that all enquiries are passed to the Reception as appropriate

**Daily Operations**

23) Help to create a positive, inclusive environment where communication is a two-way flow and people feel respected and listened to.
24) Operate in a way that promotes equality, diversity, and inclusion.
25) To adhere to all meetings such as health & safety and monthly team meetings.
26) Understand how to operate all the software used in operations

Housekeeper
- role description - 20th September 2023 Page 2 of 3

27) Notify the Reception of any maintenance items required.
28) Raise any issues with the Housekeeping Manager when further equipment or expenditure is required
29) Ensure all messages are taken and passed on to the correct party
31) Have full awareness of the facilities and rooms
32) When problems occur take ownership to resolve the issue with the relevant people and encourage colleagues to do the same.

Every effort has been made to ensure the details of the job description are correct, however like any job this list is not exhaustive.

The requirements of the hospitality industry and looking after the public may require the jobholder to carry out other tasks as required by management.

23rd May 2025

**Job Types**: Part-time, Permanent

Pay: £12.30 per hour

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Cleaning: