Client Care Team Member/front of House

2 weeks ago

Skelmersdale, United Kingdom Potter House Vets Full time

**We're Hiring: Veterinary Client Care Coordinator**
- Location: Up Holland, West Lancashire_
- Employment Type: Part-Time, 15-25 hours per week_

Are you passionate about animals and people? Do you thrive in a fast-paced environment where no two days are the same? If you’re known for your exceptional customer service skills, attention to detail, and calm under pressure — we want to hear from you

**About Us**:
Potter House Vets is a compassionate, progressive veterinary practice committed to providing the highest standard of care to pets and the people who love them. We're a team of dedicated professionals who believe in kindness, collaboration, and going the extra mile for our clients.

**The Role**:
As a **Client Care Coordinator**, you will be the first point of contact for our clients — both in person and on the phone. You’ll play a key role in creating a warm, welcoming environment, ensuring every pet owner feels heard, supported, and valued. You’ll also manage appointment scheduling, client communication, and support the clinical team with administrative needs.

**Key Responsibilities**:

- Deliver an outstanding client experience from check-in to check-out
- Answer phones promptly and professionally, triaging inquiries and booking appointments
- Manage and update client records with accuracy and confidentiality
- Handle payments, invoicing, and insurance processing
- Support the coordination of daily schedules for veterinary staff
- Communicate with empathy during emotionally sensitive situations

**What We’re Looking For**:

- Ability to multitask in a busy, dynamic environment
- A calm, professional, and compassionate demeanor
- Strong organizational and time management skills
- Experience in a customer-facing role (veterinary or medical experience not needed)
- Comfortable with computers
- A genuine love for animals and a team-first attitude

**What We Offer**:

- A supportive and friendly work culture
- Competitive salary based on experience, proud real living wage employer
- Staff discounts for your pets
- Opportunities for training and career development

*

**To Apply**:
Join us in making a difference in the lives of pets and their people — one compassionate conversation at a time.

**Job Type**: Part-time

Pay: £12.60 per hour

Expected hours: 15 - 25 per week

**Benefits**:

- Company events
- Employee discount
- On-site parking
- Private medical insurance
- Sick pay

Application question(s):

- Do you have customer facing experience and computer literate?

**Education**:

- GCSE or equivalent (required)

Work Location: In person

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