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Mop Scheduling Assistant

2 weeks ago

Wigan, United Kingdom Calisen Metering Full time

Calisen Metering, part of the Calisen Group, is in an exciting and strong position where we are seeing growth and development in all areas of the business, as the group expands its range of activities in line with its mission to deliver Smarter Energy for All. An opportunity has become available for a Scheduling Assistant to join our scheduling team, providing our field-based meter installation engineers with a cost-effective drivable route using internal systems, as well as providing any additional support to the engineers.

You will also analyse the work that you have given to the field, looking into missed appointments, performance reports and rescheduling work (potentially at short notice) to other engineers to prevent any appointments from failing.

This is a permanent full-time role, working 37.5 hours per week Monday - Friday between the hours 07:00 - 17:00 + occasional Saturdays on a hybrid basis working from home, with travel to our Wigan office at least 2 days per week, with a salary of £23,400.00 per annum.

**Why work for Calisen Metering?**
- Annual Salary review
- 30 Days holiday, incremental to 33 days with yearly service (inclusive of Bank holidays)
- Company sick pay
- Become a member of our HealthShield benefits programme giving you discounts on everyday shopping, as well as claiming money back on dentist, opticians, physio appointments plus much more
- 24/7 EAP Helpline
- Free on-site car parking, including free use of electric vehicle charging points
- Ideally located close to the Town Centre for public transport links
- Hybrid working
- Development opportunities

**Key Responsibilities**
- Using various in-house systems to schedule work in a cost effective and manageable way, utilising different skilled engineers where required, ensuring that all engineers have full day’s work and making necessary arrangements so that they are as utilised as possible.
- Allocate emergencies within the day and work to ensure all priority jobs go ahead.
- Keeping the appointment booking system (ABS) accurate and updated
- Using our in-house jeopardy management system (JMS) to reduce the number of failed appointments on the day, reallocating jobs from one engineer to another when necessary.
- Monitor outstanding jeopardy management system tiles to ensure that checks are done at various points throughout the day, checking engineers are running on time for all appointments.
- Monitor future appointments to reduce failures.
- Liaising with and dealing with queries from meter engineers, managers, other departments, and suppliers.
- Speak to customers to inform them of time of arrivals for engineers on the day and speak to customers with future appointments to amend timeslots when necessary.
- Ensure engineers work is managed from an on the day jeopardy point of view (sickness, training, meetings, annual leave etc ).
- Stick to strict time sensitive deadlines.
- Monitor rotas to look for future holidays and sickness.
- Keeping your area scheduled as far in advance as possible.

**What we are looking for**
- A good standard of general education (minimum GCSE level or equivalent).
- Computer literate with ability to operate Microsoft Office.
- Excellent communication, interpersonal skills, organisation, and administration skills, with the ability to work as part of a team and on own initiative, and work towards strict deadlines.
- Previous experience of scheduling field-based engineers with work is highly desirable.

Calisen Metering is an integral Calisen Group Company. Calisen is a leading owner and manager of essential energy infrastructure assets, with its purpose being to accelerate the use of smarter energy for all. Calisen's operations currently consist of four business units, Calvin Capital, Calisen Metering, Plug Me In and Advizzo.

Calisen is proud to be a Real Living Wage employer. We believe in the inherent value of our colleagues, and it is our commitment to provide fair and competitive pay that reflects the real cost of living. We understand that when our team members are compensated fairly, it not only enhances their well-being but also contributes to a positive and thriving workplace.

**Please note this role is being handled by our internal recruitment team and no agency support is currently required.