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Receptionist / Customer Advisor
2 weeks ago
**Main purpose of job**:
General reception, cash handling, food preparation and housekeeping duties.
**Start Date: ASAP**
**Hours: Part time hours - Evening shifts between 5:30pm-9pm Monday to Friday & working at least one weekend shift 4pm to 8pm.**
Short Term contract until end of September
This post is for evening shifts only and must be able to work Saturday and Sunday evenings on a rota basis and overtime may be available to cover day staff.
Weekend rota specifically will be on a three week schedule.
Week 1 - Saturday
Week 2 - Sunday
Week 3 - Saturday and Sunday
Week 4 - Saturday
etc...
**Relationships**:
- Report to club council management representative
- Liaison with club council and BCC staff.
**Main tasks of job**:
- Interact and communicate effectively with visitors, members, guest and club council
- Answering the phone to take bookings or deal with enquiries
- Handle cash transactions with customers using electronic till (which include items from the shop, green fees etc) and follow ‘cash up’ procedures at the end of each shift
- Preparing hot snacks (Sausage Rolls/Soup etc) for members
- Maintain stock levels and place orders when required
- General housekeeping (i.e. hoover/mop locker room)
- Any other duties as required.
The above list is not an exhaustive list of duties and the Receptionist/Customer Service Advisor will be expected to perform different tasks as necessitated by their changing role within the club and the overall business objectives of the club.
- Food Hygiene Level 2 (training for this will be provided if necessary)
- Previous experience working in a reception / customer facing role
- Strong interpersonal skills and excellent telephone manner
- Committed to delivering a high level of customer service
- Pro-active approach to work duties
- Adhere to cash handling procedures
- Report accidents, maintenance issues or other incidents
- Ensure compliance with all health and safety regulations
**Job Type**: Part-time
Part-time hours: 10-16 per week
Schedule:
- Every weekend
- Monday to Friday
- Weekend availability
**Language**:
- English (required)
Licence/Certification:
- Food Hygiene Level 2 (preferred)
Work Location: In person