Contract Support Officer

Salary
- The national salary range is £38,272 - £42,099, London salary range is £41,169 - £45,286. Your salary will be dependent on your base location.

Number of jobs available
- 1

Detail of reserve list
- 12 Months

Region
- East of England

City/Town
- Basildon, Bedford, Bury St Edmunds, Cambridge, Chelmsford, Cheshunt, Colchester, Grays, Harlow, Hatfield, Huntingdon, Ipswich, Kettering, King's Lynn, Lowestoft, Luton, Northampton, Norwich, Peterborough, Southend-on-Sea, St Albans, Stevenage, Watford, Wellingborough

Building/Site
- CAMBRIDGE CROWN CAMBRIDGE, CB1 1BT, CAMBRIDGE MAGISTRATES CAMBRIDGE, CB2 3AX, CHELMSFORD CROWN CHELMSFORD, CM1 1EL, COLCHESTER MAGISTRATES COURT COLCHESTER, CO2 7EF, CTS Hatfield Magistrates' Court, AL10 9SJ, NMS 12-13 Adam Court, PE1 5PP, NMS 1St Floor Dryden House, PE29 3NU, NMS Boathouse Business Centre, PE13 3BH, NMS Civic 2, Victoria Avenue, SS2 6ER, NMS Clemitson House, LU1 2RP, NMS MID ESSEX Gemini Centre, CM2 0YN, NMS Municipal Offices, NN15 7QX, NMS Part 3rd Floor, Victoria House, CM1 1JR, NMS Part Second Floor, Civic Office Complex, RM17 6SL, NMS Portal House, CO2 7BA, NMS Sceptre House (First Fl), LU1 3AJ, NMS The Basildon Centre, SS14 1DL, Northampton Combined Court, 85-87 Lady's Lane, Northampton, NPS 20 OXFORD STREET WELLINGBOROUGH, NN8 4HY, NPS 203 WHAPLOAD ROAD LOWESTOFT, NR32 1UL, NPS 27 WARKWORTH STREET CAMBRIDGE, CB1 1EG, NPS 4 MITRE BUILDINGS HARLOW, CM20 1DR, NPS 41 HARPUR STREET BEDFORD, MK40 1LY, NPS 43-47 BRIDGE STREET NORTHAMPTON, NN1 1NS, NPS ARGYLE HOUSE STEVENAGE, SG1 2AD, NPS CARRAWAY HOUSE BASILDON, SS15 6PH, NPS CENTENARY HOUSE NORWICH, NR3 1RT, NPS Chelmsford Magistrates Court, CM1 1NT, NPS CROWN COURT LUTON LUTON, LU1 2AA, NPS DETTINGEN WAY BURY ST EDMUNDS, IP33 3TU, NPS GODWIN HOUSE HUNTINGDON, PE29 3BD, NPS GROUND FLOOR PODS A AND B BISHOPS COLLEGE CHESHUNT, EN8 9XB, NPS MID HERTS CENTRE ST ALBANS, AL1 3XH, NPS PENINSULAR HOUSE IPSWICH, IP4 1AQ, NPS PETERBOROUGH MAGISTRATES COURT PETERBOROUGH, PE1 1ED, NPS PROBATION OFFICE KINGS LYNN, PE30 1HP, NPS SOUTH WEST HERTS CENTRE WATFORD WATFORD, WD18 0BN, NPS St Albans Magistrates Court, AL1 3LB, PETERBOROUGH COMBINED PETERBOROUGH, PE1 1EJ, WELLINGBOROUGH MAGISTRATES WELLINGBOROUGH, NN8 1HF

Grade
- HEO

Organisation Grade for HMPPS
- Band 6

Post Type
- Permanent

Working Pattern
- Full Time, Part Time, Part Time/Job Share, Flexible Working, Other

Role Type
- Procurement and Contracts Management

Will the successful applicant have line manager responsibilities?
- Yes

Job description

**Overview of the job**

Accountable to a designated Senior Contract Manager (SCM) the CSO will support efficient and effective contract management, including Commissioned Rehabilitative Services contracts, within their area. The post holder will also support the work of their local contract management team and Operational and System Assurance Group to quality assure and audit operational service delivery and deliver the Annual Service Operational Audit Plan.

It is an offender facing role in terms of working with service users to ascertain their views on the services received.

The post holder will contribute to the support of a portfolio of contracts within the PS regions, including Commissioned Rehabilitative Service contracts, and it involves complex stakeholder and delivery chain relationships.

The geographical base for the CSO post can be flexible within their contract management area and may require some work in London and other locations.

**Summary**

The CSO is a support role with administrative, secretariat and data handling and analysis responsibilities. Overall, the post contributes to the support of the contract management team with their remit to monitor and validate provider performance, assure delivery of services in the community and manage the relevant contracts.

Working alongside the Senior Contract Manager and Service Manager (SM), the CSO will support the delivery of the contract management governance processes in relation to designated providers. They will provide a secretariat service by co
- ordinating Service Management Board, Contract Strategy Board, Change Management Board and other groups as directed by the SCM and SM.

The post-holder will support the work of their local contract management team and operational audit activity to assist the process of OA such as data collection and analysis, research and observation of provider practice and performance.

The post holder will undertake research and analysis activities as required which will demand initiative and self-motivation. E.g., review of stakeholder surveys and opinions, development of 'good practice' case studies, reporting on risk and monitoring the provision of third-party commissioned services.

The post holder will also ensure that changes to data requirements are approved by the Data Gateway Services protocol.

The geographical base for the CSO post can be flexible within their contract management area and will require