Neighbourhood Officer

**Job details**:
**Job reference**

REQ000723

**Date posted**

06/10/2025

**Application closing date**

19/10/2025

**Location**

Glenrothes

**Salary**

37,073 - 41,106

**Package**

We offer an attractive salary and benefits package including a contributory pension scheme, generous annual leave entitlement, enhanced family friendly and sick pay entitlements and flexible working options to support you to have a good work life balance.

36

Full time

**Job category/type**

Housing

**Neighbourhood Officer**:
**Job description**
- “Unlocking Opportunities & Strengthening Communities”_
- x

**Introduction**

**x**
At Kingdom Group, we’re transforming how we deliver services. We’re committed to creating smarter, simpler, and better solutions for the customers and communities we serve. To make this happen, we’re looking for two Neighbourhood Officers to deliver high quality and inclusive housing management service to our social housing customers.
- You will maintain positive supportive customer relationships, addressing concerns and resolving disputes ensuring compliance with legislative and regulatory requirements.
- This is an exciting opportunity to join a forward-thinking organisation where your skills will help to maintain homes within the Kingdom Group, supporting our vision of **Great Homes, Services, People, and Communities.**
- If this sounds like you, we’d love to hear from you

**We are looking to recruit two Neighbourhood Officer positions**:

- x
- One 22 hour per week - Permanent based in Glenrothes
- One 36 hour per week - Temporary for 12 months based in Glenrothes
- x

**The Role**

**x**
- As a **Neighbourhood Officer**, you will:

- x
- Work as part of the Neighbourhood Team to provide exceptional customer service and experience.
- Manage, investigate and resolve housing management cases such as anti-social behaviour, hoarding and neighbour complaints.
- Support customers with complex and/or vulnerability needs and make reasonable adjustments when required.
- Ensure a proactive approach to debt management by encouraging preventative measures with customers and taking accountability for maximising income recovery.
- Produce relevant reports for internal and external stakeholders in line with reporting requirement.
- x

**Why Join Kingdom Group?**

**x**
Working at Kingdom Group means being part of a forward-thinking organisation that values its people. It’s not just about what we do; it’s about how we do it, with care, collaboration, and a commitment to continuous improvement.
- We’re proud to be recognised with Investors in People Gold and Investors in Young People Platinum accreditation, reflecting our focus on professional development, employee wellbeing, and creating a supportive environment where everyone can thrive.

We believe that high-quality, affordable homes are the foundation of great lives, and as we have grown as an organisation beyond housing into property management and social care, our wraparound services have supported our customers and wider family connections, to reach their potential.
- x

**What We Offer**:
**x**
- 37 days annual leave
- 10% Employer Contribution Pension Scheme
- Flexible working opportunities
- A chance to be part of meaningful work that improves lives and creates lasting impact.
- A supportive workplace where flexibility, wellbeing, and inclusivity are at the heart of our culture.
- Opportunities for professional growth in a team that’s passionate about innovation and collaboration.
- A culture guided by our CARES values:

- **Customer**: Every action delivers the best experience and outcome.
- **Accountable**: We take responsibility for our actions and decisions.
- **Respect**: We value diversity and the contributions of every individual.
- **Efficient**: We continuously improve to achieve our goals.
- **Supportive**: We work together to create a better workplace and better outcomes.

**x**

**About You**:
**x**
We’re looking for people who have:

- x
- HNC level qualification in a relevant discipline, or equivalent Housing qualification, or equivalent experience
- At least two years relevant experience
- Previous experience in a customer focused role
- Strong digital skills
- Commitment to and engagement with continuous professional development.
- The ability to handle sensitive and emotive issues compassionately and
- professionally
- The ability to work with challenging behaviour
- Knowledge of Data Protection
- The ability to confidently engage with a wide range of customers
- Knowledge of relevant Housing legislation
- Knowledge of Universal Credit and other benefits
- Knowledge of utility services, charges and procedures
- Knowledge of financial assistance programmes and grant funding schemes
- x

**Ready to Apply?**

**x**

**Closing Date**:19 October 2025
- x

**x**
This is your opportunity to make a real difference. Join Kingdom Group and help us deliver smarter, better services that improve lives and strengthen communities.
- Scottish Cha