Service Delivery Scheduler
6 days ago
**About the Company**:
WIL is a dynamic and fast-growing Internet Provider in the South West that is changing the way full fibre broadband is rolled out in rural areas. We believe that the countryside deserves lightning fast broadband and are passionate in delivering a fantastic service to thousands of customers whose copper line upgrade is deemed uncommercial by the rest of the industry. As we grow we are investing in world class systems and processes whilst retaining our excellent and personal customer service.
This is a great opportunity to develop excellent business admin expertise within a dynamic and fast-growing local Internet Provider. The role is for a Scheduler who will, with support, be responsible for ensuring our Engineers and Garden Work Teams have an efficient, fully scheduled diary of works.
**What will I be doing?**
Contacting customers to plan and schedule ground works and installs
Organise Engineers’ Diaries to arrange and book installations and groundworks and ensure workloads enable
Maintain contact with engineers throughout the day, ensuring any failed installs are accounted for and rescheduled
Recognise and respond to potential obstacles to the diary to avoid delay in works provision
Answer and action any queries and or requests received from clients/customers
Documenting as you go through the day and ensuring all completed by day end
Ensure all jobs are accounted for and closed or rescheduled by the end of the day
Updating and housekeeping of an internet-based client system
Feedback on systems glitches and suggest further improvements
Undertake any other duties as and when required by your line manager
**Desired skills and personal qualities**
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative. Good work ethic & integrity, a quick keen learner, positivity and determination, Ability to multi task, Work well under pressure, Highly motivated, Proactive and forward thinking, Agile and flexible approach
**Things to consider**:
Our offices are in rural Dorset. You need to be able to drive, or at least to organise your own transport to our office and, occasionally, site.
**Benefits**: 25 days holiday plus bank holidays,75% discount to Wessex Internet package, pension top up, career pathways, fresh fruit supplied daily, regular social events.
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