Phlebotomist

**Practice background**:
We are a successful 30,000 patient PCN located in Westbourne, Bournemouth (BH4 9HJ) and Winton, Bournemouth (BH91BP) with a growing patient list. We have a fantastic clinical and non-clinical team and pride ourselves on the exceptional level of health care offered to our patients. We constantly strive to innovate and improve our services and ways of working.

**An exciting opportunity **has arisen within Westbourne Medical Centre, and Winton Health Centre part of Poole Bay & Bournemouth Primary Care Network (PCN), for the position of a phlebotomist to join our forward-thinking practice on a temporary basis.

**Job summary**

Working under the direction of the lead nurse and as part of the practice multidisciplinary team, the post holder will be responsible for performing venepuncture, as requested by the clinical team, to the entitled patient population. In addition, the Phlebotomist will be expected to support the nursing team on an as required basis.

Westbourne Medical Centre will ensure that the post holder has access to appropriate clinical supervision and an appropriate named individual in the organisation to provide general advice and support on a

day-to-day basis.

**Primary key responsibilities**

The following are the core responsibilities of the Phlebotomist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

- Obtaining patient consent for the collection of a blood sample
- Performing venepuncture in accordance with practice protocols
- Maintaining accurate patient records on SystmOne
- The correct labelling, packaging and storing of samples
- Effective use of the specimen log, resolving any discrepancies
- Ensuring samples are sent to the laboratory in a timely manner
- Maintaining an effective liaison with the laboratory staff
- Working collaboratively with the nursing team, seeking guidance when necessary for patient related matters

**Secondary responsibilities**

In addition to the primary responsibilities, the Phlebotomist assistant may be requested to:

- Participate in practice audit as directed by the audit lead
- Participate in local initiatives to enhance service delivery and patient care
- Support and participate in shared learning within the practice

**Generic responsibilities**

All staff at Westbourne Medical Centre have a duty to conform to the following:
**Equality, Diversity, and Inclusion**

A good attitude and positive action towards _Equality Diversity & Inclusion_ (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons - it improves operational effectiveness; it is morally the right thing to do and it is required by law.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

**Safety, Health, Environment and Fire (SHEF)**

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures, and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

- _Health and Safety at Work Act 1974_
- _Environmental Protection Act 1990_
- _Environment Act 1995_
- _Fire Precautions (workplace) Regulations 1999_
- _Coronavirus Act 2020_
- Other statutory legislation which may be brought to the post holder’s attention.

**Confidentiality**

The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

**Quality and Continuous Improvement (CI)**

To preserve and improve the quality of organisation’s outputs, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with th