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Front of House Team Members

2 weeks ago

High Wycombe, United Kingdom Grouse and Ale Full time

You will be the face of our business, interacting with customers and ensuring their visit is one to remember for all the right reasons. Our Front of House staff greet customers, explain the menu and our cooking process, answer any queries they may have, take the orders, input order onto the till orders to the Back of House staff and serve food and drink. Other duties include preparing the bill and taking payment, as well as cleaning and setting-up tables.

**Key Responsibilities**:
Greet customers with a friendly smile, seat them and deliver menus.
Explain our menu and cooking processes to the customer and answer any queries
Take food and drinks orders and ensure these are correctly processed
Ensure all food and drinks are correctly and promptly delivered to the customer
Ensure the customer is happy with their order
Adhere to company policies and procedures and licensing laws
Be involved with and contribute to at all team meetings
Carry out instructions as given by management

**About the Grouse and Ale**

With the relaxed ambiance of an English country pub, an elegant menu made from local produce and plenty of room to breathe, the Grouse & Ale is the perfect venue for a social occasion or an informal meeting/function that needs more than just biscuits and coffee.

Renowned for our excellent food as winners of South East Gastro Pub of the Year and Trip Advisor Certificates of Excellence,we provide a friendly and relaxed dining environment with busy bar.

**The Benefits and Rewards**

At the Grouse and Ale, we offer a reward and benefits package designed to give some food for thought, whilst fully reflecting your performance and endeavour. For any member of our Front of House Team who can add to our growing reputation for serving top quality food and drink, then this is just a taste of what you can expect:

- A competitive hourly salary
- The chance to work in a fun and friendly environment
- 28 days’ holiday (pro rata for part-time)
- The chance to develop your knowledge and skills, in a busy and fun environment.
- A blend of training including practical kitchen sessions, self-learning and our online continuing professional development courses
- The chance to progress your career as our business grows

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £5.50-£10.50 per hour

**Benefits**:

- Discounted or free food

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

Application question(s):

- Do you have the use of a car to commute?

**Experience**:

- Hospitality: 1 year (preferred)
- customer service: 1 year (preferred)
- Restaurant: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person