Supervisor - Aelia Duty Free Onboard Irish Ferries

2 weeks ago

Pembroke Dock, United Kingdom Lagardère Travel Retail - Irish Ferries Full time

As a Supervisor your primary role will be to manage, lead and inspire your team to deliver high standards of customer service, enabling them to increase sales and deliver consistently high standards of customer satisfaction.

**Key Responsibilities**:

- Manage a team of Sales Advisors, ensuring they are motivated, engaged and always delivering excellent customer service.
- Ensure all cash handling tasks are completed accurately, cashing up, cash security, investigating discrepancies, etc.
- Maintain all legal checks and required paperwork in accordance with company standards and the wider ship operations.
- Efficiently manage stock, including orders, deliveries, breakages and stocktakes.
- Deliver high standards of housekeeping and maintaining a safe working environment for customers and employees.
- Ensure strong communication onboard and to the wider business where required.
- Escalate of issues when they arose, both internally and/or externally.

**Person specification**:

- Excellent interpersonal skills
- Positive
- Excellent communication skills
- Team player
- Works well under pressure
- Self-motivated
- Excellent attention to detail
- Organised

**Salary**: From £19,656.00 per year

**Benefits**:

- Additional leave
- Company pension
- Discounted or free food
- Employee discount
- Store discount
- Wellness programme

Schedule:

- 12 hour shift
- Day shift
- Night shift

Supplemental pay types:

- Bonus scheme

Application question(s):

- The routes we operate are from Dublin to Holyhead, Dublin to Pembroke, Dublin to France and Dover to Calais - Are you able to facilitate working on a two week on two week off basis?
- What do you think are the key skills and qualities needed to be a great Supervisor?

Licence/Certification:

- Seafarers Certificate (preferred)

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