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Trainee Debt Advisor

2 weeks ago

Bradford, United Kingdom Christians Against Poverty Full time

1

Whether you have worked in debt advice before
or are looking for a new opportunity we can help
you develop your skills and knowledge to join our
debt help team. If you are confident with numbers,
can deliver excellent customer service and are
compassionate but emotionally resilient then this is
the perfect role for you.

CAP celebrates diversity and our aim is for our
workforce to be as inclusive as possible as well as
representing the communities we serve. With this in
from people of all backgrounds.
- Salary and progression_
A Trainee Debt Advisor’s starting salary is £22,252,
with the opportunity to progress to a Debt Advisor
role with a salary of £25,395 (usually within 12
months). Further progression is available to a Senior
Debt Advisor with a salary of £27,578, usually after
2 years(based on meeting necessary performance
and development criteria).

After this there are manager and specialist roles
career progression.

This role is initially based at our Bradford head office
during training. Hybrid working (split between home
and head office) is available after completion of inital
training. You can of course work from the office
entirely if preferred.

**As a Trainee Debt Advisor you will complete a**
**comprehensive programme of classroom training,**
**exams and on the job sign off to equip you to be**
**able to bring expert advice and support our clients**
**on their journeys to becoming debt free.**

**Once you step into a team, you will be working**
**in a fast paced but rewarding environment. As a**
**Debt Advisor you will be creating bespoke advice,**
**crafted to help each client gain greater control**
**over their finances. Whether it is negotiating with**
**creditors or reassuring a distressed caller, as a**
**Debt Advisor, you’ll be demonstrating the highest**
**standard of service, expertise in knowledge and**
**genuine care for those you are working with.**

**Job Profile**:

- Trainee Debt Advisor_
- Location_
- What a Debt Advisor does:_
- Build budgets to support clients in managing
- their finances- Create tailored advice plans to share suitable
- advice to becoming debt free- Negotiate with creditors to create a sustainable
- payment plan and stop further debt collection- SMS- Working with partner churches in running their

local Debt Centres

See full accountabilities below.
- What skills you’ll need:_
- Excellent communication, both verbal and
- written- Able to quickly analyse complex situations to
- find the best solution- Confident computer user, able to quickly gather
- and accurately record information- A confident, quick learner with a capacity for
- large workloads- High emotional resilience. Able to maintain

wellbeing whilst dealing with sensitive and
highly emotive client circumstances
- Strong numerical skills
- Rewards and Wellbeing_
- CAP 6.5% employer pension contribution

(increasing to 10% based on your personal
contributions)
- 34 days annual holiday (including flexible bank

holidays), increasing by a day per year up to 39
days
- Two paid Mental Health days and up to five

Emergency days per year
- Paid Revive days to take time out with your

team during the year
- Enhanced paid sickness, maternity, paternity

and adoption leave
- Access to Employee Assistance Programme
- Hybrid working
- Flexitime from completion of training (start/finish

earlier or later in the day, accrue extra time off
and achieve that work/life balance)
- Free annual eye tests
- Plus many more

**All adults working in or on behalf**
**of CAP have a responsibility**
**to safeguard and promote the**
**welfare of children and adults. This**
**includes a responsibility to ensure**
**a safe environment in which CAP**
**services can be delivered, identify**
**any safeguarding concerns, and**
**follow the CAP Safeguarding**
**Policy in addressing any concerns**
**appropriately.**

3

**Role**:

- Accountabilities:_
- Other responsibilities include:_
- Complete the Debt Advisor classroom training

course
- Complete Stage 1 sign off for budget

amendments
- Create a client budget from information gathered

by CAP centre staff, reviewing documentation,

to expenditure
- Advise clients on their best options to deal

with their financial difficulties. This includes
formulating a strategy to become debt free, as
well as broader advice relevant to their financial
situation
- Identify potential enforcement action against

clients, negotiating with creditors to establish
sustainable plans for repaying debts (or holding
further enforcement action)
- Complete phone training and achieve sign off for

call handling
- To deal with client and creditor queries as they

arise through the various communication methods

- Amend and update client budgets with changes

to their circumstances and identify when a change
of circumstance impacts a clients route option
- Pass Stage 2 sign off for advice creation
- To demonstrate patience and resilience whilst

helping clients with multiple complex needs,
ensur