Meet & Greet Reception Lead

**Salary**

£27,711.00-£30,060.00 pro rata per annum

**Contractual hours**

30

**Basis**

Part time

**Region**

Warwick

**Package**

Part time, Permanent

**Job category/type**

Administration / Clerical / Secretarial - inc PA, Community, Customer Service

**Date posted**

03/03/2025

**Job reference**

RA0006615

**About Us and The Role;**

We are seeking a confident, proactive person for the role of Meet & Greet/Reception Lead, based at Shire Hall, Warwick.

This person will coordinate operations of the Meet & Greet desk at Shire Hall - a key “front door” for Warwickshire County Council. The Meet & Greet team are the first point of contact for many users of Shire Hall, and are required to offer a high quality reception service to Warwickshire County Council staff, Councillors, building visitors and members of the public. The post-holder will lead on day to day Meet & Greet operations, ensuring a positive experience for customers of all ages. You should have outstanding customer service skills in person, on the phone and in writing, be confident with a range of ICT packages, be quick to learn and have the ability to build and maintain excellent relationships with a wide range of building stakeholders.

You should be proactive and skilled at seeking out, communicating and acting on information as appropriate, be able to develop and maintain consistent administrative processes as required, and have the ability to balance sometimes competing priorities effectively. You should have experience of dealing with challenging customer interactions and be able to deal with these with empathy and confidence.

As well as service delivery, this post will line manage up to 2 Meet & Greet/Reception Assistants, and will be responsible for scheduling, training, supporting and motivating this small team. The standard hours of this post will be 10.30am - 5.30pm Monday - Thursday and 10am - 5pm on Fridays, however it is essential you are able to be flexible to cover absence or leave from others in the team as required, including at short notice, and occasional evenings and weekends.

**Key Skills & Experience Required**
- 2 years customer service experience
- 2 years experience of working as a staff supervisor and/or line manager
- Experience of recruitment, selection, induction, training, and development of staff.
- Experience of administrative routines, including creating of staff timetables
- Excellent customer service skills.
- A systematic, methodical and accurate approach to work.
- Ability to confidently liaise and negotiate with multiple stakeholders including senior managers.
- Effective communication skills, in person, by telephone and in writing.
- Ability to use own initiative and to respond independently to problems and unexpected situations.
- Ability to work flexibly to ensure continuity of service

For the full Job Description and Person Specification

Meet and Greet Reception Lead

**Working for Warwickshire -**_This is the difference you make_**

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit:
Warwickshire Pension Fund homepage - Warwickshire Pension Fund'

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

**Additional Information**

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

Closing date: 24th March 2025
Interview date: 2nd April 2025

**Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.