Field Service Operations Controller

**Field Service Ops Controller - London South**

**Be part of something bigger — drive your career forward with Volvo Trucks**

**Salary £25+ per hour**

**Monday to Friday - 0700hrs to 1530hrs (1/2 hour unpaid lunch) = 40 hrs per week**

Role will have responsibility, management and cover of a 24/7 operation requiring flexibility on hours which will include cover at weekends.

**What we are looking for**:

- Previous experience of managing a team and/or stakeholders
- Preferred City and Guilds, NVQ 3 or equivalent in Motor Vehicle Technology
- Experience of working within the motor vehicle industry, preferably a technical background from working within a commercial workshop.
- Full knowledge of VOSA requirements and MOT testers manual
- Knowledge of workshop KPIs

**Additional important requirements**:

- Knowledge of Microsoft Outlook, PowerPoint & Excel.
- An understanding of Operators Licence Laws and Regulations.
- Presentation skills.

**What we can offer you**:

- Competitive salary + overtime
- 25 days holiday raising to 30 days + bank holidays
- Generous pension plan
- Healthcare plan with access to dental insurance
- Enhanced Paternity/maternity leave
- Volvo training and career development opportunities
- Supportive, professional working environment with a global brand
- Many discounts for yourself, family and friends including Theme days out, hotel/travel, gym memberships, High St Retailers, +++++++

**What you will be doing**:
As the leader of the whole **Field Service Engineering** function. The core role is to proactively manage the Volvo London off site service planning and service engineers in line with the GVS WPP process from “planning, through On Arrival” to “Invoice / Claim” closure and “Customer Follow-up”.

You will oversee and ensure that all service, repair, campaign and other work identified is planned and allocated in accordance with both Manufacturer, VOSP and customer requirements, and that all work is completed to time and defined quality standards.

In support of vehicle repairs and service requirements. You will ensure the identification, planning and distribution of parts to the field based engineers so as to ensure JIT delivery processes that support the service and repair of customer vehicles. This is to include (with the support of your technicians) the management of impressed van stocks required by the field service engineers to support day to day service requirements.

You will ensure that all staff comply with the need return all paperwork within agreed timescales and to the correct standards. Whilst managing customer expectations. Job profitability and mobile technician productivity targets will be a daily focus to ensure that the work arising and subsequent GP and profitability is optimised.

You will be fully customer focused with an appreciation of your customers businesses, the environment in which they operate and the direct impact we can have on their business. To this end you will be expected to manage planning routines and communications that maximises vehicle availability and minimises operator VOR days.

You will be expected to develop this new role and make it your own, lead by example and have fun

**Job Type**: Permanent

Pay: From £25.00 per hour

Expected hours: No less than 37.5 per week

**Benefits**:

- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Application question(s):

- When are you available for calls and interviews
- What are your salary expectations
- Please confirm your qualifications in HGV Mechanics

Work Location: In person