Call Handler

Our client based in Rossendale, Lancashire are recruiting for several Customer Service Advisors / Call Handlers to join their Customer Care and Response Team.
The objective of the role is provide the highest quality telecare and telephone response service for each and every customer. You will approach each and every call with sensitivity, understanding and patience, ensuring that the customer receives the appropriatesupport that they need whilst also complying with client and regulatory requirements
**Duties**:

- To provide the highest possible standard of customer care and support at all times whilst always giving priority to the safety and security.
- To be customer focused, ensuring all interactions are handled in accordance with specified service standards
- Have a confident telephone manner with prompt and accurate administration skills.
- To escalate appropriately any problems
- To liaise with 3rd party organisations
- Have a can-do, positive attitude, using your initiative to be able to work as part of a team and be able to prioritise your daily duties according to the business needs.
- Work in accordance with the Company’s mission statement, aims and values, corporate objectives and service standards.
Working Hours: 8 hours shifts between the hours of 8am and 8pm - 5 days out of 7 (working every other weekend) (37 hours)
Temporary to permanent
£9.50 per hour paid weekly.
For this Fantastic opportunity please send your CV to or call for further information