Regional Workplace and Facilities Management Leader

**Details**:
**Reference number**:

- 368466**Salary**:

- £66,957 - £81,590- National (£66,957-£74,018) London (£73,806-£81,590)- A Civil Service Pension with an employer contribution of 28.97%**Job grade**:

- Grade 6**Contract type**:

- Permanent**Business area**:

- HMRC - CFO Group - Estates**Type of role**:

- Property**Working pattern**:

- Full-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Belfast, Birmingham, Bristol, Cardiff, Croydon, East Kilbride, Edinburgh, Glasgow, Leeds, Liverpool, Manchester, Newcastle Upon Tyne, Nottingham, Portsmouth, StratfordAbout the job

**Job summary**:
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

In HMRC Estates we are a customer service focused organisation, existing to enable our business areas to perform at their best. We do this by providing working environments in which our customers want to work, enabling them in delivering their outputs efficiently, and by providing high quality and easy to use services. Our purpose is to provide HMRC with an estate which is the right size, and shape, to meet both the current and future need of our customers in HMRC's business areas.

The Workplace Operations team has responsibility for the day-to-day operation of HMRC’s estate, including its regional centres, specialist and transitional sites and legacy buildings. We are here to ensure safe, secure and resilient accommodation is provided for all HMRC’s lines of business and wider Departmental Tenants. Take a look at the video link below to gain some insight into a day in the life of two of our core workplace operations roles from the perspective of our current team.

Discover more about the Workplace Operations team

Our operating model currently has three areas: North, Central and South. This is aligned to our area-based contracts for provision of facilities management services. From May-25 we will be migrating to a new area structure - North-West, South-West, North-East and South-East.

This change is part of the mobilisation of our new Next Generation Facilities Management contracts which will be organised on an East/West split. The role will be responsible for managing a mix of building types, including Regional Hubs, Specialist and Transitional sites and a range of our Front-Line Facilities (FLF) sites.

**Job description**:
Within these areas, each building is the responsibility of a Head of Estates - a senior (Grade 7) role which provides an increased level of accountability and ensures that we can remain visible and responsive to our customers.

Each Head of Estates team has Facilities Management and Building Management leads, who ensure that all aspects of our buildings operate effectively and that our supply partners deliver their services to the high standards agreed.

Take a look at our building alignment additional information pack below for further details of the building mix in each command.

**Please note**:
1. Area lead for the current Central Region
2. Next Generation FM Contract Mobilisation Lead (W/Ops)

The purpose of this role is to manage and provide leadership and property technical guidance to the Grade 7 Heads of Estates within your defined region.

The Regional Teams have responsibility for the operation of Regional Centres as well as varying numbers of satellite sites which include Specialist and Transitional sites.

This role is responsible for ensuring that safe and secure accommodation is provided to all our customers, including other government department tenants. Accommodation and service provision should be addressed to specific Customer needs and should reflect those needs on a site-by-site basis but also in line with agreed Service Level Agreements and Key Performance Indicators.

Service provision should be constantly reassessed against Customer feedback. This delivery is underpinned by Area-based Hard and Soft FM contracts and a National Security contract.

**Person specification**:
**Responsibilities and Tasks**:
Line management of the Grade 7 Heads of Estates within the allocated Area, with specific focus on leadership, performance management and the achievement of property qualifications required for each role within the Regional Team

Periodically review and develop team structures within each region in line with Estates organisation design principles, managing within FTE and budget allocations.

Engagement with stakeholders and initiatives at a national level and the cascade and implementation of agreed outputs at a regional level

Close liaison with other Area Heads to ensure consistency at a national level and the sharing of best practise.

Close liaison with Operational Contract Management & Support Services (OCM&SS) colleagues to ensure co-ordinati