Property Lettings Assistant

**Property Letting Assistant - Help Us Turn Properties into Places People Call Home**

**Who We Are**:
At BruceRae, we specialise in providing high-quality properties for the private rental sector in Edinburgh, offering tenants a place they can truly call home. For over 30 years, we’ve worked with fabulous clients to manage their property portfolios, always prioritising exceptional service and clear communication.

Our approach is built on trust, empathy, and respect—values that extend to our tenants, landlords, and contractors.

We’re a small but dedicated team, and every person plays a key role in delivering outstanding results. If you thrive on building relationships, exceeding expectations, and providing exceptional customer service, you’ll feel right at home with us.

**The Role**:
We’re looking for a superstar **Property Lettings Assistant** to join our team and play a vital role in managing and maintaining the properties of high-net-worth clients. You’ll be the first point of contact for tenants, landlords, and contractors, ensuring smooth communication and seamless operations.

Building strong relationships is at the core of this role. Whether it’s collaborating with clients to meet their expectations, supporting tenants with any queries, or ensuring our team runs smoothly, your ability to communicate effectively and think ahead will set you apart.

**What You’ll Be Doing**:

- **Building Relationships**: Be the friendly first point of contact for tenants and landlords, delivering clear and consistent communication that builds trust and rapport.
- **Ensuring Compliance and Comfort**: Organise property inspections, liaise with contractors to coordinate access, keep all compliance certifications up to date, and handle maintenance issues to keep properties in excellent condition.
- **Supporting Clients**: Communicate effectively with clients, managing their expectations and ensuring their property portfolios are well-maintained.
- **Staying Organised**: Keep our property database up to date, manage office supplies, and support the Property Manager with a variety of administrative tasks.
- **Providing Team Support**: Work closely with the Property Manager and wider team, offering assistance wherever needed to keep operations running smoothly.

**Who You Are**:

- **Detail-Oriented**: You pay attention to the finer details and take pride in great written and oral communication, with impeccable spelling and grammar.
- **An Organiser at Heart**: You thrive in an environment where you can manage multiple tasks and priorities, keeping everything running smoothly.
- **Calm Under Pressure**: You stay composed, resourceful, and solutions-focused when challenges arise, ensuring no detail gets missed.
- **Relationship-Driven**: You understand the expectations of high-net-worth clients and excel at building trust-based relationships with tenants, landlords, and contractors.
- **Tech-Savvy**: You are confident with Microsoft Office (Word, Excel, Outlook 365, Powerpoint) SME Professional database training will be provided if you are not familiar with it.

**Why Join BruceRae?**
- **Be Valued**: Your ideas, contributions, and perspective will be appreciated, and you’ll have a direct impact on our success.
- **Grow with Us**: Expand your skills and develop professionally within a small, supportive team environment.
- **Shared Purpose**: Join a company that cares deeply about its work and the people it serves.
- **Make a Real Impact**: Help us provide properties where tenants feel safe and landlords feel confident.

**The Details**:

- **Salary**: £23,000-£26,000 per year, depending on experience.
- **Hours**: Monday to Friday, 9am-5pm.
- **Location**: Office-based in Edinburgh.

**Ready to Apply?**

If you really want to stand out, include a 3-minute video introducing yourself and sharing why you’re the perfect fit for the role. Show us your personality, passion, and what makes you shine. We can’t wait to meet you

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£26,000.00 per year

Schedule:

- Monday to Friday

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person