Retail Sales Assistant

re you a friendly, vibrant, and hard working individual?

Do you have a passion for retail and delivering fantastic customer service?

Would you enjoy being part of a small, close-knit team who work together and have fun?

If you answered yes to these questions, Majestic Wine would love to hear from you

**Our Proposition**

Majestic Wine stands apart from other retailers due to our extensive range of quality wine, our approach to selling it and our expert people - Majestic's greatest asset We offer wine tasting in store every day and the expertise of our teams ensure a strongcustomer focus. All these things come together to make us unique and give us the extra personal touch we’re so proud of.

**The Role**

Do you love how it feels to help customers discover new products that they will love? As a Sales Assistant, you will join the Stow team You'll be driving GP growth in your store through market-leading customer service.

Majestic is dedicated to delivering a customer experience that’s unlike any other - because you simply can’t taste wine online It starts with you discovering customers’ needs. And with the support of your store team members, you match those needs with theright products.

Every day is an opportunity for you to turn another wine lover into a loyal Majestic customer.

Whether you are looking for flexibility to suit your lifestyle or the opportunity to progress your career, this can be the role for you.

**Key Responsibilities**

At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers. Therefore, we arelooking for people who;
- Have a friendly, vibrant and engaging personal style
- Work in different paced store’s - no day is the same
- Ensure Customers get the best shopping experience in-store
- Have the confidence to talk to our customers about the wine we sell
- Have a passion for engaging with customers and delivering a 5* customer experience and that our customers leave our store feeling valued and satisfied
- Will play your part in making sure the store looks fantastic and is a neat, safe and attractive place for our customers to shop in
- Can prioritise and be efficient with your time so you can spend more time with our customers finding wines they’ll love
- Maintain outstanding store condition and visual merchandising standards
- Will be happy to pick wine orders and jump in the van to deliver them if needed
- Wants to constantly improve your wine knowledge so you can share this with our customers (don’t worry, we will teach you everything you need to know)
- Have a positive can do attitude and are willing to muck in and be a real team player

**Knowledge & Skills Required**
- Able to give great, natural customer service by proactively smiling, greeting, acknowledging and helping customers.
- Works hard for customers, your team and your store.
- You are able to prioritise to ensure anything you do is right for our customers.
- Adaptable and resilient to meet the ever changing demands of our business.
- You are reliable and a good timekeeper.
- You must be smart and tidy at all times and work hard to keep our stores in a immaculate condition
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points and must be over the age of 20 yrs old
- Proven working experience in retail sales and/or Delivery Driver positions
- Basic understanding of sales principles and customer service practices
- Solid communication and interpersonal skills
- Customer service focus
- Wine knowledge is beneficial but not essential
- Friendly, helpful, confident and engaging personality

**What is in it for you;**
- Up to 20% staff discount
- Uniform provided
- Career development opportunities - we are passionate about nurturing our internal talent

**About Majestic?**

Majestic Wine is the UK’s leading specialist wine retailer. Majestic was founded in 1980 and, alongside its Commercial and French divisions, had a turnover of over £300m last financial year.

Alongside strong growth in multi-channel sales, Majestic believes there is still a key role for a retailer that is loved by customers and loved by suppliers. We pride ourselves on our enthusiastic, knowledgeable and friendly people, who, working as partof a close-knit team deliver exceptional customer service in a vibrant and fast paced retail environment.

In August 2019 Majestic announced it will be continuing its story under new private ownership and was purchased by US investment firm - Fortress. The sale included the Majestic brand, stores, website, Commercial and our French division.

Fortress are now backing the vision for the future of Majestic and they see a lot of headroom for growth. The investment group pointed to Majestic’s 'strong cross channel journey, expert staff and widespread brand affection’ when deciding to buy the businessfrom its PLC status.

**Job Specifics**
- **Contract: Fixed Term until 24/12/22**
- **Hours**: 12 hours per week (with opportunities to work additional hours where necessary)