Administrator

1 week ago


St Ives, United Kingdom Elogbooks Full time

**Administrator**

St Ives, Cambridgeshire

Salary - £19.5k per year

Permanent

**Description**

Elogbooks FM Ltd provides vital support services to the property service industry through cloud-based software backed up by a team of property administration wizards and we're looking for a new team member to come and join us here at the forefront of FacilitiesManagement.

We are a fast paced and energetic business which provides vital customer service and administration support to over 10,000 properties across the UK.

Due to expansion, Elogbooks FM Ltd are currently looking to recruit another administrator, to help support our increasing client base.

**Key Activities**
- Administrate and manage internal software systems data such as adding users, managing system relationships, password resets, adding property data and uploading site information.
- Respond to general queries from Clients and users within the SLA
- Answers calls to the administration line in a timely manner and within the SLA
- Regular liaison with clients and service providers to collect data and ensure it is entered onto the system accurately
- Troubleshooting
- First point of contact for new system users
- To provide support to the contract manager during the mobilisation of a client
- Provide client reports such as training of suppliers/client users, and on boarding of suppliers
- Chasing up suppliers and clients

**Personal Attributes**
- Excellent verbal and written communication skills with the ability to understand and translate customer challenges into benefits
- Excellent people skills to interact with staff, colleagues, customers, and cross-functional teams, and third parties
- Customer focused
- Ability to work on own initiative and pro-active approach to problem solving
- Honest, trustworthy, and able to work with integrity
- Essential Criteria
- Excellent Attention to detail
- Ability to problem solve
- Decisive and able to take ownership of a situation
- Must be able to work under pressure


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