F&b Supervisor

1 week ago

London, United Kingdom Food and Beverage Full time

At the iconic Athenaeum of 116 Piccadilly, Mayfair, you’ll be working with us to deliver our famous five-star service while keeping our independent & unique spirit at heart.

We have 162 rooms, including 18 townhouse residences, three meeting spaces, a bar and restaurant, featuring seasonal menus championing the very best local, sustainable produce and a decadent afternoon tea, we’re a lively place to work.

As F&B Supervisor, you’ll oversee the smooth running of the shifts and delivering our five-star guest service in not only our restaurant but our bar, Meeting & Event spaces and terrace.

**Person Specification**:

- Calm and collected under pressure, with the ability to prioritise and adapt.
- Tackle challenges with a solution focused mindset.
- Excellent communication skills, you can share your thoughts in an engaging manner through different methods.
- Able to demonstrate leadership behaviours that convey confidence and command respect from others.

**Key Accountabilities**:

- Provide a personalised service, with personal understanding of our guests needs to deliver our five-star service.
- Have expert knowledge of all food items, dishes, wines, and beverages across our various Food & Beverage departments.
- Handle customer complaints or queries professionally and promptly.
- Look for ways to upsell and improve the guest experience in the F&B outlets.
- Assist with staff scheduling and shift planning to ensure adequate coverage.
- Ensure that all food and beverage team members are fully trained on the hotel’s Health and Safety Policy and always adhere to safe working practices, including compliance with Liquor and Licensing Laws, food hygiene, and safety regulations

**Our People**

The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.

**Our Benefits**

We want to share the Sutton Hotel Collection’s values of generosity, kindness and contribute towards the happier lives of you, our people. Here are some of the benefits you will receive, when you join us:

- **Free Hotel Breaks** - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
- ** Leisure Passes** - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- ** Enhanced Maternity and Paternity Leave** (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
- ** Institute of Hospitality** - We will pay for your membership, creating avenues for learning, coaching and mentoring.
- ** Learning and Development** - An extensive range of training opportunities are available to facilitate your personal development.
- ** Subsidised Learning Courses** - We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, bespoke uniforms, regular on and off-site social events and celebrations as well as a cycle to work scheme.

**At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place**.

INDHOTEL

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