Customer Account Coordinator
2 weeks ago
**Customer account coordinator, New Romney**
A business in New Romney is recruiting for a customer account co-ordinator to join their back-office team. Reporting to the supply chain manager you will work within a small team to ensure customer orders are met in an accurate and timely fashion, be a contact for customers with queries about products, orders and deliveries, and provide support for sales representatives.
You should have a good knowledge of customer service, order fulfilment, and best practices. The role will also include supporting their export customers regarding order processing and export documentation.
**Responsibilities include**:
- Work within customer portals online to adhere to customer requirements
- Check data accuracy in orders and invoices.
- Contact clients to clarify order information or answer queries.
- Work within supply chain team to ensure timely accurate deliveries.
- Maintain and update sales and customer records.
- Communicate important responses and feedback from customers within supply chain teams.
- Stay up to date with new products and features to manage customer queries
- Processing export orders and the associated key paperwork
**Requirements**:
- Proven work experience as a Sales administrator or Sales support agent
- Hands on experience with CRM software and MS Office (MS Excel in particular)
- Excellent organizational and multitasking skills
- A team player with high level of dedication
- Ability to work under strict deadlines.
Hours: 8.30-5pm Monday to Thursday, Friday: 8.30-4pm
25 Days Holiday + Statutory bank holidays
**Job Types**: Full-time, Permanent
**Salary**: From £20,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Life insurance
- On-site parking
- Work from home
Schedule:
- Day shift
- Monday to Friday
COVID-19 considerations:
On site temperature testing.
2 meter work separation if needed.
Video conferencing as needed to avoid contact.
Work from home with laptop if needed.
Ability to commute/relocate:
- New Romney, TN28 8XU: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer account coordination: 1 year (preferred)
**Language**:
- English (required)
Work authorisation:
- United Kingdom (required)
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