Customer Service Coordinator

20 hours ago

Brentwood, United Kingdom Vistry Group PLC Full time

Role Overview:
**In a Nutshell**

We have a fantastic opportunity for a Customer Service Coordinator to join our team within Countryside Partnerships Home Counties East, at our Brentwood office in Essex. As our Customer Service Coordinator, you will have a proven track record in providing outstanding customer service within a 5-star construction / housing environment. You will have a strong customer care background is required along with flexible working hours.

We are pleased to say, this role can accommodate agile working arrangements.

**Let’s cut to the chase, what’s in it for you**
- Competitive basic salary and annual bonus
- Agile working arrangements possible for this role (REMOVE IF NOT APPLICABLE)
- 28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum
- Private Healthcare
- Company contributory pension scheme
- Life assurance - 4 x your annual salary
- Sharesave scheme
- Cycle to work scheme - up to £3000
- Support with a professional membership
- Denplan, GymFlex and many more

**In return, what we would like from you**
- Behave in line with our company values - Integrity, Caring and Quality
- Passionate about construction, house building and customer service
- Excellent written and verbal communication skills - engaging with customers, suppliers, partners
- Pro-active approach with the ability to work independently and as part of a team
- Understanding of construction methods and terminology
- Commercial awareness and an eye for detail
- Ability to provide a solution focused approach
- Resilient personality and ability to maintain a professional image
- IT literate and comfortable working within bespoke IT systems
- Ability to organise and prioritise effectively
- Possess an empathetic nature

**More about the Customer Service Coordinator role **
- Be the first point of contact to deal with customer queries in a professional and timely manner
- Manage the defects systems to ensure issues are correctly recorded and maintained
- Where required, co-ordinate diaries for the Customer Service Operatives
- Where required, carry out general administrative duties relevant to the Customer Service team
- Process visit reports following internal home visits, entering the information onto the Focus system
- Following the internal visit, issue task instructions to Customer Service Operatives and subcontractors with relevant priority settings
- Monitor all sub-contractor works ensuring that all work is completed within agreed timeframes
- Good understanding of product on new developments
- Provide management information to senior management team
- Escalate any issues or risks to the appropriate person
- Be familiar with and hold a good understanding of required policies and procedures

**#LI-Hybrid

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