Senior Housing Support Officer

Senior Housing Support Officer

**Job type**: Full - Time /Permanent

**Salary**:£26,678 Per Annum ( Base salary £26,478 + £200 unsociable hours). This role is also eligible for a one-off retention payment of £1,000 upon successfully completing 9 months service*

**Hours**: Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. (The provision of the contract is between 08:00 and 22:00

**Location**: North East

**This role requires regular travel across an allocated area and therefore, a Full Driving License and access to your own vehicle are essential. You will be able to claim mileage expenses from base location (to be ascertained) at 45p for every mile travelled.**
- An Enhanced DBS and Prison Clearance is required for this role. These will be completed as part of the Pre-Employment Screening process. _

Nacro is a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime.

Nacro deliver the Community Accommodation Support service (CAS) which is a national service across England and Wales. The service allows Courts to make greater use of bail by providing accommodation in the community with support for adult defendants who could not otherwise be bailed. CAS also provides support for adults released from Custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders.

**Duties and responsibilities include but are not limited to**:
As a senior support worker, you will act as a senior operational practitioner working across the area guiding and supporting teams in matters of practice, quality, performance, compliance, and resource management and carry a caseload of complex need service users. Line manages support workers as needed for temporary periods; deputising for Service Leads and be a key role in supporting targeted failings services.

Improve the lives of service users by co-ordinating the provision of direct housing related support and housing management services by working with area operational and central support teams and liaising with a range of external agencies and partners.

**Key Responsibilities**
- Act as a peripatetic senior operational lead working across services providing direct input and support on practice, performance, or quality matters.
- Co-ordinating and delivering service improvement plans for a service or group of services working in collaboration with the Quality team and Service Leads. Support in the co-ordination of service audits.
- Work with the Quality and Safeguarding Team on development and implementation of procedures and toolkits relating to working with service users who require higher levels of support.
- Be a safeguarding lead, advising teams on effective management of incidents, practice, and reporting. Liaise with relevant external agencies e.g. Local Authority, Social Services, Children’s teams etc.
- Be a senior operational representative for complex case reviews with external professionals
- Represent services at external operational meetings related to service user assessments, reviews and referral assessment as required.

**What we expect from you**
- Actively contribute towards meeting team performance targets in respect of the service. Take accountability for performance targets that fall within your sphere of responsibility e.g. voids, arrears, outcome achievement.
- Participate in on-call rota’s as required.
- Work flexibly across the area and services where required.
- Deputise for your manager when required
- Familiarity with computer-based packages

**What you can expect from us**
- A dynamic and supportive team who delivers results for the people we support every day.
- A commitment to helping you learn and develop your career.
- Excellent benefits including a great annual leave entitlement, an occupational sick pay scheme which exceeds statutory requirements, cycle-to-work scheme and many more.

**Request for Visa Sponsorship - NOT AVAILABLE FOR THIS VACANCY**

There is strict criteria for visa sponsorship set by the British Government. **This vacancy does not meet the eligibility criteria for sponsorship.**

For further information please go to Prove your right to work to an employer: Overview - GOV.UK

Pay: £26,678.00 per year

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Housing: 1 year (required)
- caseload management: 1 year (required)
- Safeguarding Expertise: 1 year (required)
- working with vulnerable people: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person