Receptionist / Patient Services Advisor / Administrator
2 days ago
Are you an experienced Receptionist/Administrative assistant or someone with transferrable skills who is good with people and can balance a varying workload? The Patient Services Advisor teams across Groves Health are the lynchpin of our business and support the Group to provide a first class service to our patients and the wider community.
**The role:
- **This is a varied role which will give you the opportunity to have exposure to different parts of Reception/Administration on a rotating basis within a busy GP surgery. Some of your duties will include:
- Booking telephone appointments with patients
- Responding to patient queries via the Practice website dashboard
- Greeting patients when they arrive in the Practice and dealing with queries
- Calling patients on behalf of GP's to book appointments and relay information
- Managing incoming mail and distributing/scanning accordingly
- Opening and closing the Practice
- Working with outside agencies such as Pharmacies and Care homes for patient care
- Registering new patients
- Using Practice software such as EMIS, Docman (training provided) and Office products
- Confident and personable individual with the skill set to liaise with a diverse range of patients and colleagues
- Good written and verbal skills
- Ability to work as part of a team
- Ability to work within a busy environment with varying business need
- Skilled in workload management
- Excellent customer service skills with the patience to listen and find resolution
- Conscientious of the work we do and the community we serve
**The important bit:
- **
- 28 days annual leave (inclusive of bank holidays)
- Full training provided with further career development opportunities
- Close to transport links
- Internal workshops
- Great social calendar with our Summer Roadshow and Christmas party - and a few surprises thrown in throughout the year
- A forward thinking business with our colleagues and patients at the heart of what we do
- Birthday day off
**Job Types**: Part-time, Permanent
Pay: From £12.21 per hour
**Benefits**:
- Company pension
- Cycle to work scheme
Work Location: In person
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