Claims Advisor
2 weeks ago
**Company description**
One Call Claims is a well-established claims management company formed in 2006, assisting clients who had been involved in a road traffic accident. Since then, we have grown from strength to strength helping those in need, taking away the stress and inconvenience for our clients, with our knowledgeable and dedicated team of claims advisors, providing excellent customer service nationwide. We are looking for a dynamic and hardworking individual to join our exciting, fast paced and buzzing environment.
Our Company has strong values in which our staff are continually improving and delivering with passion through effective team work. We offer a vibrant and supportive environment; our offices are open plan with managers and individuals working alongside each other to give our staff the best start to their career.
**Job description**
**Claims Advisor
- Call Centre/Live Chat Staff**
**Work Hours**: Full time - Permanent - 37.5 hrs per week
**Salary**: Various pay grades available + Comprehensive benefits
**Benefits**: Paid overtime at £20p/hr, Monthly Lottery Scheme (jackpot currently £1500.00+)
**Place of Work**: Carolina Court, Doncaster, DN4 5RA (On Bus route, approximately 1 mile from Town Centre)
**Start Date**: Various start dates available including immediate
**As a permanent employee we will provide you with the following additional benefits**:
- Full Training Programme provided
- £400 Annual performance bonus
- Dress Down Fridays every Friday
- Free Gym access
- Free on-site parking
- Subsidised staff canteen
- One Call Events such as 'a day at the races’
- Annual leave amounts to 25 days plus bank holidays.
- ”Star of the Month” and One Call Leader-board Schemes and bonus incentives
- Additional benefits based on time served such as Car Allowance, Free Breakdown cover, Health Insurance, Free Travel Insurance.
- Workplace pension contributions.
- Internal Progression
**Experience**
No experience is required as a comprehensive induction is provided and full training will be given.
**What skills do you need?**
- Strong communication skills with a passion for helping others
- Professional manner
- Troubleshooting and problem-solving skills
- Ability to work to targets/deadlines
- Effective time management
- Basic Computer Skills
**Duties include**:
- Handling both telephone and live chat enquiries within the call centre
- Administering customers files correctly, whilst building genuine rapport.
- General administration regarding calls and policies.
**Any further enquiries please call
01302 567003
**Job Types**: Full-time, Permanent
**Salary**: From £19,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Gym membership
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Overtime
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