Medico-legal Clerk

Experience of working with the general public and being able to demonstrate professionalism at all times is an essential part of this role.
Provide timely, accurate and comprehensive computer input into the Medico-Legal database to achieve efficient recording and process of Medico-Legal and Subject Access requests.
Applicants must be able to demonstrate a good knowledge and understanding of Subject Access Request and of the General Data Protection Regulations (GDPR).
Good interpersonal skills for effective communication with colleagues and third parties are essential for this role as well as good keyboard skill and numeracy and literacy skills.
Experience of working in a hospital based Health Records and an understanding of the NHS organisation would be advantageous.
The successful applicant will be required to work as a member of the team to ensure that a seamless service is provided for the customers.
Assisting customers who may have communication difficulties
Working to designated timeframes.
Maintain good working relationships to enable clear channels of communication.
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
Work as a flexible member of the team providing support to colleagues.
Keep supervisors informed of progress of work and refer as soon as possible, any potential problems that arise.
Demonstrate good numeracy, literacy and keyboard skills to enable accurate data capture.
Good knowledge of GDR and Freedom of Information (FOI).
Ability to prioritise and organise workload with competing and changing priorities to meet national guidelines for release of patient information.
Provide non-clinical Subject Access Requests advice to patients and third parties.
Follow national, corporate and local policies and procedures in all areas of work.
Ability to act in a professional and courteous manner when dealing with all disciplines of staff, suppliers and members of the public.