Part Time Front Desk Receptionist
1 day ago
**Department: Front of House**
**Reports to: Clinic manager**
**About Us**:
We are a high-end boutique aesthetic clinic located in the heart of Tunbridge wells.
**Job Summary**:
**Must be able to work: Part time hours approx 20 hours per week**
**Front of House Receptionist for part time work, must be able to **workTuesdaysandFridays**. **There is potential to pick up shifts for AL and coverage. Approx 15 hours a week.
Must be comfortable speaking with patients, checking patients in/out and cashing up at the end of the day. Keeping the reception area tidy and taking ownership of the patient journey.
- **Required: Telephone skills
- you must be comfortable speaking to people on the phone.**_
**Essential Skills and Abilities**:
1.Excellent customer service and communication skills.
2. Ability to work as part of a team.
3. Able to multiple task.
4. Highly motivated and organised.
5. Empathetic with patients' needs and concerns.
6. Attention to detail.
7. Treats patients and co-workers with respect.
8. Quick decision maker who can think on their feet and have a passion for skincare.
**Responsibilities**:
- Patient check-in/check-out, greeting each patient in a pleasant and professional manner
- Ensures patient records are updated and signatures are obtained
- Marks arrival time of patients in the clinic and makes sure that patients are seen on time
- Rebooking patients for their next appointment
- Follow up on patient enquiries and leads set out by online requests and manager tasks
- Stock management assistance
- Assisting in bookings and patient appointment reminders/confirmations
- Conducts telephone calls to new patients to confirm upcoming appointments
- Conducts telephone calls to no-show appointments and reschedule as needed
- Opening and closing duties
- Other duties as and when required
**Job Types**: Part-time, Permanent
Pay: £11.00-£13.00 per hour
**Benefits**:
- Company pension
- Employee discount
Schedule:
- Day shift
- Weekend availability
Work Location: In person
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