Customer Services Officer

5 days ago

Liverpool, United Kingdom South Liverpool Homes Full time

**Customer Services Officer**

**Salary: £29,963 per annum plus excellent benefits**

**Hours: 35 hours per week between the hours of 08:00 - 17:00. We are also ‘Happy to Talk Flexible Working’**

**Contract Type: Permanent**

**Location: Office working**

**Closing Date: 10 July 2025**

**Recruitment Date: 23 July 2025**

Our vision is **Great homes. Strong communities. Bright futures.**

This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.

**What will your role be?**

Our team of Customer Services Officers are the first people our customers speak to, resolving a wide range of housing-related queries over the phone and across our digital platforms. You will work within the team to ensure a consistent, high quality, customer-focused ‘right first-time’ service is delivered by responding to all contacts and enquiries ensuring our customers are treated fairly, listened to and their views acted upon.

For further information, please review the job description within the recruitment pack attached below.

**Who are we looking for?**

You will have a general level of education including Maths and English (grace A*-C/9-4) and have experience interacting with customers and providing a high-quality service, via various communication methods including telephone, face-to-face and in writing with a desire to resolve issues at the first point of contact. You will be able to manage and prioritise your workload, problem-solve, accurately maintain records and work effectively as part of a team.

For further information, please review the person specification within the recruitment pack attached below.

**Why join us?**

You’ll love being part of a caring, inclusive, professional and innovative organisation. You’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best**.**

**How to apply**

**Encouraging diversity**

**Further information**

For further information about this exciting opportunity please download the recruitment pack at the bottom of this page.

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