IT Service Desk Manager

1 day ago

Worcester, United Kingdom Jark PLC Full time

My client based in the Worcestershire area is looking to recruit a Service Desk Manager on a permanent basis and this will a hybrid role, a mix of home and office based work.
The main functions of the role includes
- Proven knowledge of ITIL framework
- Experience of leading and providing first-line or second-line support within a Service Desk or NOC environment
- Knowledge and experience of Active Directory and the use of remote desktop tools
- Proven knowledge of network troubleshooting and TCP/IP networking (IP, DNS, routing etc)
- Experience with automated monitoring processes and incident management tools
- Knowledge and experience of enterprise infrastructure such as servers, storage etc.
- Broad understanding of PCs, laptops and remote working techniques/devices (mobile/Citrix etc)
- Proven experience with Windows Client OS (10/11)
- Knowledge of telephony solutions
- Knowledge of cloud based IaaS, PaaS and SaaS platforms (i.e. Azure, Salesforce etc.)
- Familiarity with SQL (Microsoft / MySQL)
- Previous staff management of diverse technical teams
- Commercial infrastructure management and support experience of enterprise deployments
- Adept at making and upholding decisions based upon long term strategies and principles
- Handling multiple, varied workloads to tight deadlines with proven task and resource management skills
- Ability to work within an SLA driven environment and to consistently meet personal and team targets
- Excellent communicator with positive ‘can-do’ attitude
- Driven, ability to work unsupervised on tasks
- Flexible approach to daily tasks
- A thorough and responsible attitude towards security
- Proactive attitude to incidents, seeks to avoid service impacts before they occur
- Ability to manage multiple tasks simultaneously in a busy environment; calm under pressure
- Methodical and disciplined in approach to tasks, able to deliver to agreed timescales
The salary on offer is circa £60,000 and the position will be mostly remote with the requirement to visit the office in Worcester maybe once or twice a week.
**Keywords:
**IaaS, PaaS and SaaS platforms,Azure, Salesforce, service desk, manager, supervisor, active directory

  • Service Desk Manager

    3 days ago

    Worcester, United Kingdom Jark PLC Full time

    My client based in the Worcestershire area is looking to recruit a Service Desk Manager on a permanent basis and this will a hybrid role, a mix of home and office based work. The main functions of the role includes - Proven knowledge of ITIL framework - Experience of leading and providing first-line or second-line support within a Service Desk or NOC...

  • Service Desk Analyst

    7 days ago

    Worcester, United Kingdom Ballantyne Technology Limited Full time

    Service Desk Analyst Worcester - hybrid remote/office base £24,000 Windows Office 365 Hardware An innovative, industry leader in the enterprise cloud software space is looking for an IT Service Desk Analyst to join their service desk team of 20 and contribute to the continued delivery exceptional technical support to internal colleagues and...

  • Service Desk Team Lead

    3 weeks ago

    Worcester, United Kingdom Nextech Group Full time

    Job Title: Service Desk Team LeadLocation: Worcestershire Salary: £50,000 per annum + benefitsWe are partnering with a fast-growing Managed Network Services Provider seeking an experienced Service Desk Team Lead to oversee and manage their service desk operations.This is a fantastic opportunity to lead a technical support team, ensuring excellent service...

  • Service Desk Team Lead

    3 weeks ago

    Worcester, United Kingdom Nextech Full time

    Job Title: Service Desk Team LeadLocation: WorcestershireSalary: £50,000 per annum + benefitsWe are partnering with a fast-growing Managed Network Services Provider seeking an experienced Service Desk Team Lead to oversee and manage their service desk operations.This is a fantastic opportunity to lead a technical support team, ensuring excellent service...

  • Service Desk Analyst

    1 week ago

    Worcester, United Kingdom C4S Search Ltd Full time

    Service Desk Analyst Worcester 6 Month Contract £180 per day Inside IR35 We are recruiting for a Service Desk Analyst with 1st Line / 2nd Line / Desktop experience to work with a key client in Worcester. The contract is supporting the IT function. You will work closely with their existing onsite Engineers and will then take over the IT Support duties...

  • IT Service Manager

    7 days ago

    Worcester, United Kingdom Ballantyne Technology Limited Full time

    IT Service Manager Worcester -hybrid remote/office base £55,000 - £60,000 10% bonus 7% employer pension ITIL Windows Office365 Are you a collaborative IT Operations, IT Service, or IT Help Desk team manager? Do you pride yourself on delivering efficient, effective technical support to customers? Are you familiar with ITIL and SLA's? An innovative,...

  • Information Technology Service Desk

    1 week ago

    Worcester, United Kingdom Southco, Inc. Full time

    The Role This is an exciting opportunity for a skilled IT professional to join our team at Southco’s European Headquarters in Worcester. As a Service Desk Technician, you will provide 1st and 2nd line support to our users and their devices across the Europe region. You will manage and prioritise support requests with our ticketing system to deliver quick...

  • Information Technology Service Desk

    3 weeks ago

    worcester, United Kingdom Southco, Inc. Full time

    Why Southco? With over 70 years of engineering excellence and more than 3000 employees in 20 countries, Southco is a global leader for the manufacturing of engineered access solutions, products that you and thousands of others interact with every day. Our products form what we call "touch points", such as locks, latches, fasteners, hinges, handles and many...

  • Information Technology Service Desk

    3 weeks ago

    Worcester, United Kingdom Southco, Inc. Full time

    Why Southco?With over 70 years of engineering excellence and more than 3000 employees in 20 countries, Southco is a global leader for the manufacturing of engineered access solutions, products that you and thousands of others interact with every day. Our products form what we call "touch points", such as locks, latches, fasteners, hinges, handles and many...

  • Information Technology Service Desk

    7 days ago

    Worcester, United Kingdom Southco, Inc. Full time

    Why Southco?With over 70 years of engineering excellence and more than 3000 employees in 20 countries, Southco is a global leader for the manufacturing of engineered access solutions, products that you and thousands of others interact with every day. Our products form what we call "touch points", such as locks, latches, fasteners, hinges, handles and many...