Administrator

Job Purpose

The Full-time Administrator within my clients Funeral Division plays a pivotal role in providing comprehensive administrative support to the management team and Funeral arrangers.

This role is instrumental in ensuring seamless day-to-day operations and effective communication with both internal stakeholders and external parties involved in funeral arrangements. The Administrator will handle various administrative tasks with precision, timeliness, and professionalism, contributing to the efficient management of funeral services across the group.

Key Responsibilities

Incoming Call Management:
Signpost incoming calls to the relevant individual or department, ensuring prompt and efficient handling of enquiries.

Communication with 3rd Parties:
Facilitate communication with external parties involved in funeral arrangements, including doctors, coroners, hospitals, crematoria, funeral directors, music suppliers, order of service providers, and home memorial services.

Update systems and individuals as required, ensuring timely and accurate information exchange.

Inbox Management:
Monitor appropriate inboxes, addressing general inquiries, and distributing relevant information to individuals or updating systems accordingly.

Management Information (MI) Gathering:
Support the management team in gathering day-to-day MI on funeral arrangements, assisting in daily management tasks.

Client Support:
Assist arrangers in contacting clients in their absence, providing continuity in client communication and support.

Inbound Report Handling:
Monitor inbound reports daily, acquiring details and uploading relevant information onto the system for arrangers' review.

Prepaid Support:
Collaborate closely with the prepaid support team to obtain details of redemption, ensuring seamless coordination of prepaid funeral arrangements.

3rd Party Fulfilment:
Act as the primary first point of contact for 3rd party fulfilment, managing communication and coordination effectively.

Bereaved Family Support:
Provide compassionate support to bereaved families daily, including organising the transfer of the deceased into care and addressing their immediate needs.

Operations Assistance:
Provide cover for Operations Administrative Assistant as required, ensuring continuity of administrative support across the division.

Transfer Request Administration:
Assist in the administration of transfer requests for fulfilment, including the inspection of legal paperwork required for cremation, ensuring compliance and accuracy.

General Office Management:
Undertake general office management duties and fulfil ad-hoc requests to support the smooth functioning of the funeral division.

Qualifications and Skills:

- Previous experience in administrative support roles, preferably in a funeral services environment.
- Strong communication and interpersonal skills, with the ability to liaise effectively with diverse stakeholders.
- Exceptional organisational abilities and attention to detail.
- Previous experience of CRM system, any other bespoke system advantageous
- Minimum three years Microsoft office experience in the workplace.
- Highly numerate.
- Compassionate and empathetic demeanour, particularly when dealing with bereaved families.
- Ability to multitask and prioritise tasks effectively in a fast-paced environment.
- Willingness to work collaboratively as part of a team and adapt to changing priorities.

This is a demanding yet extremely rewarding role with a great company.

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 3 years (required)
- Administrative experience: 3 years (required)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: DCStockton