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Floor Staff

2 weeks ago

Southsea, United Kingdom The Monarch Full time

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and energetic environment? If so, we have the perfect opportunity for you Our reputable establishment is seeking enthusiastic and dedicated individuals to join our team as Floor Staff.

We are a renowned company in the Hospitality Industry known for our commitment to excellence and creating memorable experiences for our valued customers. Our vibrant and inviting atmosphere sets us apart, offering a range of cocktails, bottomless brunches that cater to diverse tastes and preferences. As part of our team, you will play a crucial role in ensuring our guests receive the highest level of service.

**Responsibilities**:

- Welcome and greet customers with a warm and friendly demeanor, creating a positive first impression.
- Assist customers in selecting products/services, providing knowledgeable recommendations and answering any inquiries.
- Maintain a clean and organized environment, ensuring that displays are well-stocked and visually appealing.
- Process customer transactions accurately and efficiently, using our point-of-sale system.
- Monitor and maintain the overall safety and security of the premises, promptly reporting any concerns or incidents to management.
- Collaborate effectively with team members, fostering a cooperative and supportive work environment.
- Adhere to company policies and procedures, including maintaining confidentiality and respecting customer privacy.

**Requirements**:

- Previous experience in a customer service-oriented role is preferred.
- Excellent interpersonal and communication skills, with a friendly and approachable demeanor.
- Ability to multitask and work well under pressure, maintaining a high level of professionalism.
- Strong attention to detail and organizational skills.
- Flexibility to work evenings, weekends, and holidays, as required.
- Physical stamina to stand for extended periods and lift moderate weights.
- A passion for delivering exceptional service and creating memorable customer experiences.

**Benefits**:

- Competitive compensation package with opportunities for advancement and performance-based incentives.
- Comprehensive training and ongoing professional development to enhance your skills.
- A supportive and inclusive work environment that values teamwork and personal growth.
- Employee discounts on our products/services.
- Flexible scheduling options to accommodate your lifestyle.

**Job Type**: Part-time
Part-time hours: 10-15 per week

**Salary**: £8.50-£10.42 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Sick pay

Day range:

- Holidays
- Weekend availability
- Weekends only

Physical setting:

- Bar
- Restaurant

Shift:

- 10 hour shift
- 12 hour shift
- Day shift

Ability to commute/relocate:

- Southsea: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Catering: 1 year (preferred)
- Hospitality: 1 year (required)
- Customer service: 1 year (preferred)
- Bartending: 1 year (preferred)

Work Location: In person