Restaurant Server

3 days ago

Edinburgh, United Kingdom Hard Rock Cafe Edinburgh Full time

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator, and musician (at heart).

Basic functions of the Server include:

- Taking guests’ ordersRunning foodHandling cash & other forms of paymentMaking proficient sales transactions - using a point-of-sale systemProperly checks I.D.s - for guests who appear to be under 30 years oldDemonstrating responsible alcohol serviceDemonstrating impeccable product knowledgeSuggestive selling - using proven techniquesAnswering questions - accurately and politelySatisfying any/all needs of the guests - regularly double-checking back with guests throughout their experienceMaintaining a clean & organized station - including pre-bussing & table maintenancePerforming opening, closing & side duties - setting up/breaking down the station, refilling condiments, cleaning ashtrays, etcDemonstrating knowledge of all table/station numbersDirecting guests to areas & restrooms
- Effectively communicating with co-workersCreating memorable experiencesEntertaining guests to create “Raving Fans”

Job Requirements include:

- Performing duties that require bending, reaching, lifting, and standing for long periods of timeMaintaining a well-groomed appearance (“having a plan”)Following all uniform guidelinesPracticing all safety & sanitation standardsRecycling products, where possibleRemaining calm in a hectic, fast-paced atmosphereDemonstrating a high level of organization, attention-to-detail and a sense of-urgencyDisplaying a positive and outwardly friendly attitude toward guestsMaintaining HRC’s 5 core Values and Mission Statement

Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only be used during busy volume shifts. Please see the Busser job description.

**Job Types**: Full-time, Permanent, Part-time

**Salary**: £9.50-£15.00 per hour

Additional pay:

- Tips

**Benefits**:

- Discounted or free food
- Employee discount
- Store discounts

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (required)

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