Dispatch Executive

Veezu are currently looking for 2x Dispatch Executives to join our busy Journey Booking Contact Centre in our brand new, Cardiff office on a full-time, permanent basis

This is an exciting opportunity to join our fast growing and award-winning company; the successful applicant will be joining the Veezu Group during a period of real development and sustained growth. Our Journey Booking Centres are where many amazing journeys start.

As a Dispatch Executive, you will work in partnership with Driver Partners to ensure passengers can be transported efficiently and on time. You will minimise Driver Partner rejects and cancellations through strong and effective relationships and clear communication and manage Passenger experience through strong and effective collaboration with our front-line teams throughout the shift.

**Who are Veezu?**

Veezu is the UK’s #1 hyperlocal, multi region private vehicle hire provider. We provide efficient, safe and easy ways for people to travel, combining the reliable knowledge of experienced local Driver Partners with advanced consumer technology. Focused on local passenger needs we deliver over 1.5 million journeys per month, keeping our towns and cities moving safely and efficiently.

Not only does Veezu create amazing journeys for its passengers, but we also strive to ensure that our colleagues have amazing journeys in their careers.
- **Veezu Values, because we**:_
- Do the right thing._
- Make it simple._
- Are bold. Think differently._

**What can you expect as a Dispatch Executive?**
- 8 hour shifts
- 40 hours per week

**Monday **14:00 - 22:00

**Thursday **14:00 - 22:00

**Friday** 14:00 - 22:00

**Saturday **14:00 - 22:00

**Sunday **14:00 - 22:00

Shift pattern 2:
**Monday **14:00 - 22:00

**Wednesday **14:00 - 22:00

**Thursday** 14:00 - 22:00

**Friday **14:00 - 22:00

**Saturday **14:00 - 22:00

**During your journey as a Dispatch Executive, you will**
- Take responsibility for understanding, meeting and exceeding your objectives and KPI’s
- Allocate and dispatch journeys on the iCabbi booking system, communicating positively, politely, professionally and precisely with Driver Partners via the messaging service as and when required.
- Ensure bookings run on time and utilising the zone controller tool effectively.
- Respond to Driver Partner queries via the telephone and / or iCabbi chat in a timely, courteous and professional manner.
- Assist Driver Partners with complex queries or directing them to the Driver Partner portal and / or messaging service.
- Ensure specific or set instructions for account customer journey bookings are communicated and processed accordingly.
- Ensure service delivery to account customers is efficient and well managed at all times.
- Use all tools and methods available to ensure that Booking Executives are kept informed of delays and capacity challenges at a passenger and regional level so that they can keep passengers informed and provide a great service throughout the shift.

**Our expectations of you**
- Ability to deliver excellent customer service.
- Confidence in speaking to people via telephone.
- Strong computer skills, including using multiple software platforms collaboratively.
- Excellent listening and communication skills.
- Professional and committed.
- Ability to deal with challenging customer service situations.
- Ability to work in a fast-paced environment.
- Ability to multitask and work under pressure.
- Ability to work independently and as part of a team.
- Excellent accuracy and attention to detail.

**Employee Benefits**:

- 30 days paid annual leave
- Weekly pay
- Workplace Pension
- Life Assurance
- Enhanced sick pay
- Access to Private Medical Insurance provided by BUPA
- New, modern city-centre office location with access to free snacks and drinks and organised social events.
- Access to our employee perks, wellness & recognition platform provided via 'Perk Box', which includes high street discounts at shops, restaurants + much more
- Employee Assistance Programme: access to a 24/7 helpline providing employees and their partner and dependants with professional support, guidance and counselling when they need it the most.
- Learning & development opportunities to help you progress in your career

**At Veezu we believe in creating amazing journeys for all our colleagues. To start your journey with us, click ‘apply’ now**
- *Permanent employment is conditional on having a satisfactory DBS check. You will therefore be asked to disclose any unspent convictions during the recruitment process. If you start employment with us, you will be asked to engage in the formal DBS checking process._

**Job Types**: Full-time, Permanent

**Salary**: £11.50 per hour

Expected hours: 40 per week

**Benefits**:

- Canteen
- Company events
- Company pension
- Discounted or free food
- Health & wellbeing programme
- Private medical insurance
- Sick pay
- Store discount

Schedule:

- 8 hour shift

**Experience**:

- customer se