1st / 2nd Line Support
6 days ago
**
1st / 2nd Line Support
Our client is looking for a 1st / 2nd Line Support Analyst to start ASAP on a monthly rolling contract.
**£150 p/day -Inside IR35**
**Must have a Driving Licence**
**Rolling Monthly**
**Skill & Experience
- Experience of working in a 1st Line role - with some 2nd Line Support experience
- Excellent IT Skills
- An organised approach to work and the ability to multi-task
- Self starter & motivated
- Ability to work under pressure and to meet tight deadlines
- Customer service driven
- Assist the Technicians, Service Desk and IT Manager in all matters relating to 1st & 2nd Line operations whilst adhering to ITIL best practices and guidelines.
- Log, co-ordinate and allocate Service Desk incidents and requests received via the service portal or phone.
- Follow and promote the process of the logging of incoming calls / tickets to ensure timely and effective resolution of incidents and requests.
- Follow ticket handling and escalation policies and procedures.
- Log, co-ordinate and allocate Service Desk incidents and requests submitted by End Users via the service portal or phone.
- Create IT system user accounts
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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